Adecco, the world's leading workforce solutions company, wanted to ensure the quality of the digital reputation of its agencies and implement a voice of customer program involving all teams, from headquarters to agency managers.

Find out how Adecco collaborates with Goodays to deliver the best possible customer experience across its network:

  • Collecting and soliciting Google My Business reviews post-visit.

  • Using the voice of its customers at branch level to take quick and relevant actions.

  • Showcasing customer reviews on their site, increasing digital reputation.

  • Placing the voice of the customers in the day-to-day of all the organisation, from head office to the branches.

Download this case study to find out more about the objectives, the collaboration and the results.

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