How Eram relies on customer feedback to improve customer experience?

At Eram, it's not only the shoes that shine. The customer experience does too. For Eram, and Eram's store teams, every customer matters. Every single one.

Download this case study to find out how Eram leads in its category thanks to customer feedback and customer-obsession:

  • 100% of customer feedback is processed
  • 2 point improvement of NPS in 1 year 
  • 80% of the collected feedback is positive


Eram & Critizr - Case Study

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