---
title: Goodays discover - read our latest thought leadership and news.
description: Dive into our blog and get to know Goodays.
---

[![Goodays](https://community.goodays.co/hubfs/logo-goodays-black-2.svg)](https://goodays.co/en)

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## Discover

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### Industry

All

Grocery

Electrical and Building Materials

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Hospitality

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### Topics

All

Customer Obsession

Customer Experience

Success Stories

Goodays Culture

Goodays News & Events

Retail Trends and Innovations

Product Innovation

Customer Loyalty and Satisfaction

Employee Engagement and Satisfaction

![Reply With AI](https://community.goodays.co/hubfs/AI_Chapeau.webp)

 Featured:

### "Reply with AI" by Goodays: Elevating Team Performance for Deeper, More Human Connections

[Read Blog](https://community.goodays.co/en/blog/reply-with-ai-goodays)

- ## [![](https://community.goodays.co/hubfs/Stra.png) Banking Forget the Hype: How Traditional Banks Hold Their Own Against Revolut Tuesday, june 17 2025](https://community.goodays.co/en/blog/how-traditional-banks-hold-their-own-against-revolut)
- ## [![](https://1754530.fs1.hubspotusercontent-na1.net/hubfs/1754530/Goodays%202023/FR%20-%20Goodays%202023/Carrefour_belgium_cx_Stijn_Put_Goodays.jpg) Building Franchise Loyalty Through Customer Experience – Interview with Carrefour Belgium’s Stijn Put” Tuesday, june 17 2025](https://community.goodays.co/en/blog/customer-experience-interview-with-carrefour-belgium-stijn-put)
- ## [![](https://community.goodays.co/hubfs/AI_Chapeau.png) Product Innovation "Reply with AI" by Goodays: Elevating Team Performance for Deeper, More Human Connections Tuesday, february 27 2024](https://community.goodays.co/en/blog/reply-with-ai-goodays)
- ## [![manifesto-goodays](https://community.goodays.co/hubfs/The%20Goodays%20AI%20Manifesto.png) Customer Experience Generative AI is Already Transforming Customer Experience Thursday, february 22 2024](https://community.goodays.co/en/blog/generative-ai-is-already-transforming-customer-experience)
- ## [![](https://community.goodays.co/hubfs/Complex%20customer%20journeys%20Building%20long%20term%20loyalty%20in%20DIY%2c%20home%20and%20garden%20store.jpeg%202.jpeg) DIY & Home Complex customer journeys: Building long-term loyalty in DIY, Home and Garden stores Monday, january 8 2024](https://community.goodays.co/en/blog/complex-customer-journeys-building-long-term-loyalty-in-diy-home-and-garden-stores)
- ## [![CX Predictions in 2024](https://community.goodays.co/hubfs/CX%20Predictions%20for%202024.png) Retail Trends and Innovations Customer Experience in 2024: What to expect? Thursday, december 21 2023](https://community.goodays.co/en/blog/customer-experience-in-2024-what-to-expect)
- ## [![RTIH Awards 2023](https://community.goodays.co/hubfs/RTIH%20Awards%202023.png) Goodays News & Events Goodays named 'Technology Vendor of the Year' at the RTIH Awards 2023 Wednesday, december 13 2023](https://community.goodays.co/en/blog/goodays-named-technology-vendor-of-the-year-at-the-rtih-awards-2023)
- ## [![Digital tools to increase customer footfall in DIY, Home or Garden stores](https://community.goodays.co/hubfs/Digital%20tools%20to%20increase%20customer%20footfall%20in%20DIY%2c%20Home%20or%20Garden%20stores.jpg) DIY & Home Digital tools to increase customer footfall in DIY, Home or Garden stores Tuesday, november 14 2023](https://community.goodays.co/en/blog/digital-tools-to-increase-customer-footfall-in-diy-home-or-garden-stores)
- ## [![How to nail the DIY Customer Experience in 2024](https://community.goodays.co/hubfs/nail%20the%20DIY%20home%20and%20garden%20%20Customer%20experience%20.jpg) Customer Experience How to nail the DIY Customer Experience in 2024 Friday, october 13 2023](https://community.goodays.co/en/blog/how-to-nail-the-diy-customer-experience-in-2024)
- ## [![What next for The Body Shop?](https://community.goodays.co/hubfs/whats%20next%20for%20the%20body%20shop%3F.jpg) Customer Experience What's next for The Body Shop? Wednesday, october 11 2023](https://community.goodays.co/en/blog/what-next-for-the-body-shop)
- ## [![Customer experience: How to capitalise on your CX data to support your company's growth](https://community.goodays.co/hubfs/Goodays%20_%20SuperLocal%202023%20-%20Speakers-21-1.jpg) Customer Experience Customer experience: How to capitalise on your CX data to support your company's growth Monday, september 4 2023](https://community.goodays.co/en/blog/customer-experience-how-to-capitalise-on-your-cx-data-to-support-your-companys-growth)
- ## [![retail experts share their great retail experiences](https://community.goodays.co/hubfs/_really%20good%20day%20in%20retail%2c%20RTS%20goodays%20blog.png) Customer Experience How’s your day been? The makings of a good day in retail Monday, september 4 2023](https://community.goodays.co/en/blog/hows-your-day-been-the-makings-of-a-good-day-in-retail)
- ## [![How do SFR and Carrefour put the customer back at the center of their business?](https://community.goodays.co/hubfs/Goodays%20_%20SuperLocal%202023%20-%20Speakers-53-1.jpg) Customer Experience How do SFR and Carrefour put the customer at the centre of their business? Wednesday, august 23 2023](https://community.goodays.co/en/blog/how-do-sfr-and-carrefour-put-the-customer-back-at-the-centre-of-their-business)
- ## [Case Study Improving Westfield's CX with Goodays: Insights from Chris Mitchell Wednesday, august 9 2023](https://community.goodays.co/en/blog/goodays-is-a-force-for-good-westfield-car-parking-manager-shares-how-customer-insights-from-improve-the-customer-experience-goodays-)
- ## [![](https://community.goodays.co/hubfs/who%20or%20what%20is%20your%20retail%20inspiration%20video%20goodays.png) Retail Trends and Innovations Retail experts: Who, or what, is your biggest retail inspiration? Wednesday, august 9 2023](https://community.goodays.co/en/blog/retail-experts-who-or-what-is-your-biggest-retail-inspiration)
- ## [![](https://community.goodays.co/hubfs/Critizr%20Old%202019%202022/westfield%20images%20URW/westfield_URW_Car_park.jpeg) Case Study URW demonstrates CX excellence by increasing NPS and Customer Satisfaction with Goodays Tuesday, july 25 2023](https://community.goodays.co/en/blog/westfield-demonstrates-excellent-cx-by-increasing-nps-and-customer-satisfaction-with-goodays)
- ## [![Franchise Zone Director, Carrefour Belgium shares how Goodays strengthened their CX](https://community.goodays.co/hubfs/Carrefour_belgium_cx_Stijn_Put_Goodays.jpg) Success Stories Franchise Zone Director, Carrefour Belgium, shares how Goodays strengthened their CX Friday, july 21 2023](https://community.goodays.co/en/blog/franchise-zone-director-carrefour-belgium-shares-how-goodays-strengthened-their-cx)
- ## [![What are the top 3 things customers are looking for from brands?](https://community.goodays.co/hubfs/What%20are%20the%20top%203%20things%20customers%20are%20looking%20for%20from%20brands%20%282%29.png) Customer Experience What are the top 3 things customers want from brands in 2023? Monday, july 10 2023](https://community.goodays.co/en/blog/what-are-the-top-3-things-customers-are-looking-for-from-brands-in-2023)
- ## [![](https://community.goodays.co/hubfs/Goodas%20wins%20best%20omnichannel%20at%20RSA.png) Goodays News & Events Goodays Win Best Omnichannel Technology Vendor, Retail Systems Awards 2023 Monday, july 3 2023](https://community.goodays.co/en/blog/goodays-win-best-omnichannel-technology-vendor-retail-systems-awards-2023)
- ## [![](https://community.goodays.co/hubfs/Najoua%20Goodays%20VP%20Client%20Success.png) Goodays Culture Q&A: In conversation with Goodays' VP Customer Success, Najoua Serghine Monday, june 26 2023](https://community.goodays.co/en/blog/qa-in-conversation-with-goodays-vp-customer-success-najoua-serghine)
- ## [![](https://community.goodays.co/hubfs/What%20do%20you%20feel%20positive%20about%20in%20retail%20%282%29.jpg) Customer Experience What's the CX Secret Sauce? Retail leaders reveal their top tips Tuesday, june 6 2023](https://community.goodays.co/en/blog/whats-the-cx-secret-sauce-retail-leaders-reveal-their-top-tips)
- ## [![Discover how Carrefour Belgium's Customer obsession strategy as we chat with Director of Customer Excellence Bram Vermesen about transforming their store-to-customer interactions.](https://community.goodays.co/hubfs/Bram_Vermesen_Carrefour_Belgium_CX_Goodays.png) Customer Experience Q&A: Director Customer Excellence, Carrefour Belgium, talks transforming feedback loops and ‘warming up’ NPS Wednesday, may 31 2023](https://community.goodays.co/en/blog/qa-director-customer-excellence-carrefour-belgium-talks-transforming-feedback-loops-and-warming-up-nps)
- ## [![The Goodays team spoke to one of UK's most authoritative voices regarding retailing, Mary Portas, about customer experience and retail optimism in the UK.](https://community.goodays.co/hubfs/Mary_Portas_Interview_Goodays_RTS.png) Customer Experience Mary Portas Interview: “We need to redefine what retail means today” Thursday, may 25 2023](https://community.goodays.co/en/blog/mary-portas-interview-we-need-to-redefine-what-retail-means-today)
- ## [![](https://community.goodays.co/hubfs/What%20do%20you%20feel%20positive%20about%20in%20retail.png) Customer Experience The Great Retail Optimists: Why it's not all doom and gloom. Wednesday, may 17 2023](https://community.goodays.co/en/blog/the-great-retail-optimists-why-its-not-all-doom-and-gloom)
- ## [![](https://business.critizr.com/hubfs/Untitled%20%281500%20%C3%97%201080%20px%29.png) Goodays News & Events Critizr becomes… Goodays Tuesday, march 14 2023](https://community.goodays.co/en/blog/critizr-becomes-goodays)
- ## [![Critizr to change name](https://business.critizr.com/hubfs/Critizr_portraits_corpo-16%20%281%29.jpg) Goodays Culture "It’s time for change"  -  A letter from our Founders Wednesday, march 8 2023](https://community.goodays.co/en/blog/its-time-for-change-a-letter-from-our-founders)
- ## [![](https://business.critizr.com/hubfs/Header-1.jpeg) Customer Experience \[B2B\] What are the CX challenges facing distributors of construction materials? Tuesday, december 20 2022](https://community.goodays.co/en/blog/b2b-what-are-the-cx-challenges-facing-distributors-of-construction-materials)
- ## [![](https://business.critizr.com/hubfs/custom-video-thumbnails/SuperLocal%2022%20-%20Video%20-%20T%C3%A9moignage%20exclusif%20Patrick%20Guimet%20%28Monoprix%29-thumb.jpeg) Customer Experience 4 questions to Patrick Guimet, Head of Customer Relations at Monoprix Wednesday, december 14 2022](https://community.goodays.co/en/blog/4-questions-to-patrick-guimet-head-of-customer-relations-at-monoprix)
- ## [![](https://business.critizr.com/hubfs/Blogpost%202.jpeg) Banking Why should banks care more about their unseen customers? Monday, november 28 2022](https://community.goodays.co/en/blog/why-should-banks-care-more-about-their-unseen-customers)
- ## [![](https://business.critizr.com/hubfs/Blogpost%201.jpeg) Banking Customer experience in banking: the 4 key challenges when retaining your customers Monday, november 28 2022](https://community.goodays.co/en/blog/customer-experience-in-banking-the-4-key-challenges-when-retaining-your-customers)
- ## [![](https://business.critizr.com/hubfs/1-Premium/DSC_6660.jpg) Goodays News & Events WATCH: “Our NPS is up 5 points” - CX Director of Jules discusses the benefits of working with Goodays Sunday, november 27 2022](https://community.goodays.co/en/blog/watch-our-nps-is-up-5-points-cx-director-of-jules-discusses-the-benefits-of-working-with-critizr)
- ## [![](https://business.critizr.com/hubfs/AdobeStock_227750338-min.jpeg) Banking Beating the disruptors at their own game: how harnessing the power of digital in bank branches can supercharge the customer experience Friday, november 25 2022](https://community.goodays.co/en/blog/harnessing-the-power-of-digital-in-bank-branches)
- ## [![](https://business.critizr.com/hubfs/Linkedin%20Post.png) Goodays News & Events Milestone Meet-Up Monday, november 7 2022](https://community.goodays.co/en/blog/milestone-meet-up)
- ## [![](https://business.critizr.com/hubfs/pexels-armin-rimoldi-5304083.jpg) Customer Experience Brands, how authentic are your communications? Tuesday, october 18 2022](https://community.goodays.co/en/blog/brands-how-authentic-are-your-communications)
- ## [![ During SuperLocal'22 , he came to share his experience with other Critizr customers.](https://business.critizr.com/hubfs/DSC_6561%20R.jpg) Customer Experience Domino's France CEO on Customer Service and Goodays Integration Wednesday, september 7 2022](https://community.goodays.co/en/blog/listening-to-customers-on-critizr-every-day.-thats-how-we-can-improve.-dominos-france-ceo-andrew-bradley)
- ## [![](https://business.critizr.com/hubfs/DSC_6472%20R.jpg) Customer Obsession WATCH: "I use Goodays every day to know what the customer is telling us" - Rami Baitiéh CEO of Carrefour France Friday, july 29 2022](https://community.goodays.co/en/blog/i-use-critizr-every-day-to-know-what-the-customer-is-telling-us-rami-baitiéh-ceo-of-carrefour-france)
- ## [![Critizr Commits to Miscarriage and Menstrual Leave](https://business.critizr.com/hubfs/AdobeStock_212446137.jpeg) Goodays Culture Goodays Commits to Miscarriage and Menstrual Leave Friday, july 8 2022](https://community.goodays.co/en/blog/critizr-commits-to-miscarriage-and-menstrual-leave)
- ## [![](https://business.critizr.com/hubfs/NLP_Webinar_PopUp_1000x1000_EN.png) Retail Trends and Innovations Semantic Analysis: Discover the full value of your customer feedback Friday, july 8 2022](https://community.goodays.co/en/blog/semantic-analysis-discover-the-full-value-of-your-customer-feedback)
- ## [![The telephone for customer engagement isn’t dead; it needs reinventing](https://business.critizr.com/hubfs/AdobeStock_398216866.jpg) Customer Experience “Can I put you on hold?” Six words feared by your customer. Wednesday, june 22 2022](https://community.goodays.co/en/blog/can-i-put-you-on-hold-no.-no-you-cant)
- ## [![](https://business.critizr.com/hubfs/mehdi%20photo%20%281%29.jpeg) Goodays Culture Retail Expert Mehdi joins Goodays, bringing 17 years of experience to the team Tuesday, june 21 2022](https://community.goodays.co/en/blog/retail-expert-mehdi-joins-critizr-bringing-17-years-of-experience-to-the-team)
- ## [![‘Whatsapp-ening in retail’? Your questions answered!](https://business.critizr.com/hubfs/Innovation%20webinar/738e1797-747a-415a-a411-5c0e64e37cb1.jpeg) Retail Trends and Innovations ‘Whatsapp-ening in retail’? Your questions answered! Monday, may 23 2022](https://community.goodays.co/en/blog/whatsapp-ening-in-retail-your-questions-answered)
- ## [![](https://business.critizr.com/hubfs/DSC01063.jpg) Customer Obsession Interview: 4 questions to Courir, the French sneaker leader Monday, march 14 2022](https://community.goodays.co/en/blog/interview-4-questions-to-courir-the-french-sneaker-leader)
- ## [![](https://business.critizr.com/hubfs/Critizr-29-1.jpg) Goodays Culture What does International Women's Day mean to you? Tuesday, march 8 2022](https://community.goodays.co/en/blog/what-does-international-womens-day-mean-to-you)
- ## [![](https://business.critizr.com/hubfs/image-20-1.png) Customer Experience How Store Managers of Grocery Giant Carrefour are innovating through WhatsApp Thursday, february 17 2022](https://community.goodays.co/en/blog/carrefour-shop-managers-exchange-with-their-customers-on-whatsapp)
- ## [![](https://business.critizr.com/hubfs/jwblkwhite.png) Goodays Culture Q&A: In conversation with Goodays Brand Director, James Wall Friday, february 11 2022](https://community.goodays.co/en/blog/qa-in-conversation-with-critizrs-new-brand-director-james-wall)
- ## [![We asked the attendees of Retail Week Live, ‘Which retailer do you want to praise and why”, here’s what they said. ](https://business.critizr.com/hubfs/resized-image-Promo%20%285%29.jpeg) Customer Experience Sometimes in retail, all you need is love Wednesday, february 2 2022](https://community.goodays.co/en/blog/sometimes-in-retail-all-you-need-is-love)
- ## [![](https://business.critizr.com/hubfs/Conversational_commerce_retail_examples.jpg) Customer Experience The Power of Conversational Commerce in Physical Retail: 4 examples to get you started Tuesday, january 25 2022](https://community.goodays.co/en/blog/blog/the-power-of-conversational-commerce-in-physical-retail-4-real-life-examples-to-get-you-started)
- ## [![Retail-at-Christmas ](https://business.critizr.com/hubfs/retail_employees_christmas_critizr.jpg) Customer Experience Who really brings the magic to retail at Christmas? Monday, december 13 2021](https://community.goodays.co/en/blog/blog/who-really-brings-the-magic-to-retail-at-christmas)
- ## [![Conversational Commerce with Critizr ](https://business.critizr.com/hubfs/AdobeStock_100526551.jpeg) Customer Experience What’s behind retail’s new obsession with the C-Word? Tuesday, november 30 2021](https://community.goodays.co/en/blog/blog/whats-behind-retails-new-obsession-with-the-c-word)
- ## [![retail week live 2021](https://business.critizr.com/hubfs/IMG_7727.jpg) The most shocking stats we heard at Retail Week Live 2021 Monday, october 18 2021](https://community.goodays.co/en/blog/the-most-shocking-stats-we-heard-at-retail-week-live-2021)
- ## [![](https://business.critizr.com/hubfs/AdobeStock_404215484.jpeg) Customer Obsession It’s official: frontline staff are more clued-up on customer obsession than HQ Thursday, september 16 2021](https://community.goodays.co/en/blog/its-official-frontline-staff-are-more-clued-up-on-customer-obsession-than-hq)
- ## [![](https://business.critizr.com/hubfs/Blog%20covers/intermarch%C3%A9%20store.jpg) Success Stories Strengthening Customer Relationships: Insights from Intermarché's Strategy Monday, september 13 2021](https://community.goodays.co/en/blog/5-questions-to-samantha-de-freitas-braganca-customer-relations-manager-intermarche)
- ## [![](https://community.goodays.co/hubfs/Blue%20diamond%20Goodays%20case%20study.png) Customer Obsession \[Interview\] Garden Centre Group Blue Diamond Upgrade their Customer Interactions with Goodays Monday, september 6 2021](https://community.goodays.co/en/blog/case-study/garden-centre-group-blue-diamond-upgrade-their-customer-interactions-with-critizr-interview-with-peter-gibbons)
- ## [![Sorry UK Grocers, your customer-centric strategy is outdated.](https://business.critizr.com/hubfs/AdobeStock_255679764.jpeg) Customer Obsession UK Grocers, are you customer-centric or customer-obsessed? Friday, august 6 2021](https://community.goodays.co/en/blog/sorry-uk-grocers-your-customer-centric-strategy-is-outdated-heres-why)
- ## [![](https://business.critizr.com/hubfs/AdobeStock_210118072.jpg) Customer Obsession Mind the Gap: Retail’s new local attraction Friday, july 16 2021](https://community.goodays.co/en/blog/going-beyond-cx-part-2-mind-the-gap-retails-new-local-attraction)
- ## [![Customer Champions Infrographic ](https://business.critizr.com/hubfs/AdobeStock_141732823.jpeg) Employee Engagement and Satisfaction Store Associates: Your Biggest Customer Champions \[Infographic\] Friday, july 16 2021](https://community.goodays.co/en/blog/infographic-store-associates-biggest-customer-champions)
- ## [![Going Beyond CX: Has your business got the ‘EX’ Factor](https://business.critizr.com/hubfs/rsz_adobestock_87961858.jpg) Employee Engagement and Satisfaction Going Beyond CX: Has your business got the ‘EX’ Factor Wednesday, july 14 2021](https://community.goodays.co/en/blog/going-beyond-cx-has-your-business-got-the-ex-factor)
- ## [![Customer Obsession: what is it? And why do you need more of it in your business?](https://business.critizr.com/hubfs/AdobeStock_406948501.jpg) Customer Obsession Customer Obsession: what is it? And why do you need more of it in your business? Wednesday, july 14 2021](https://community.goodays.co/en/blog/customer-obsession-what-is-it-and-why-do-you-need-more-of-it-in-your-business)
- ## [![What does ‘Pride’ mean to you?](https://business.critizr.com/hubfs/AdobeStock_432789500.jpeg) Goodays Culture What does ‘Pride’ mean to you? Thursday, june 17 2021](https://community.goodays.co/en/blog/what-does-pride-mean-to-you)
- ## [![Open for business: How retailers can ensure they succeed post-lockdown](https://business.critizr.com/hubfs/AdobeStock_394207678.jpeg) Retail Trends and Innovations Open for business: How retailers can ensure they succeed post-lockdown \[Interview with Georgina Drew\] Thursday, june 10 2021](https://community.goodays.co/en/blog/open-for-business-how-retailers-can-ensure-they-succeed-post-lockdown-interview-with-georgina-drew)
- ## [![Candidates and clients are top of mind at Adecco with Critizr](https://business.critizr.com/hubfs/adecco_critizr_case_stury.jpeg) Customer Obsession Candidates and clients are top of mind at Adecco with Goodays Tuesday, may 18 2021](https://community.goodays.co/en/blog/case-study/candidates-and-clients-are-top-of-mind-at-adecco-with-critizr)
- ## [![Proud of my store by critizr](https://business.critizr.com/hubfs/Facebook%20header.jpg) Retail Trends and Innovations 'Proud of My Store' - celebrating stores and retail staff empowerment Wednesday, april 28 2021](https://community.goodays.co/en/blog/proudofmystore-competition-celebrating-stores-and-retail-staff-empowerment-officially-opens)
- ## [![](https://business.critizr.com/hubfs/Pimkie%20podcast.png) Customer Obsession Stores the Next Generation: Podcast Series \[The Industry partnership\] Friday, april 16 2021](https://community.goodays.co/en/blog/stores-the-next-generation-podcast-series-the-industry-partnership)
- ## [![Steve Collinge Guest Blog: The new Home and DIY Retail Journey Revealed](https://business.critizr.com/hubfs/AdobeStock_386748476.jpeg) Customer Experience Steve Collinge Guest Blog: The New Home and DIY Retail Journey Revealed Wednesday, march 10 2021](https://community.goodays.co/en/blog/steve-collinge-guest-blog-the-new-home-and-diy-retail-journey-revealed)
- ## [![gender equality index critizr](https://business.critizr.com/hubfs/Critizr%20Blog%20Index%20Egalite%20Femme%20Homme%202020.jpeg) Goodays Culture Gender equality index: diversity at the heart of Goodays identity Monday, march 8 2021](https://community.goodays.co/en/blog/gender-equality-index-diversity-at-the-heart-of-critizrs-identity)
- ## [![connecting grocery brands to customers with critizr](https://business.critizr.com/hubfs/AdobeStock_240749571.jpeg) Customer Obsession Connecting Grocery brands to customers - our ‘Bread and Butter’ Monday, february 1 2021](https://community.goodays.co/en/blog/connecting-grocery-brands-to-customers-our-bread-and-butter)
- ## [![What's next for retail? Our 5 predictions for 2021](https://business.critizr.com/hubfs/AdobeStock_372209488%20%281%29.jpeg) Retail Trends and Innovations What's next for retail? Our 5 predictions for 2021 Thursday, january 21 2021](https://community.goodays.co/en/blog/whats-next-for-retail-our-5-predictions-for-2021)
- ## [![What has been the real impact of COVID-19 on the Grocery Industry?](https://business.critizr.com/hubfs/AdobeStock_332517690-1.jpeg) Customer Experience What has been the real impact of COVID-19 on the Grocery Industry? Friday, january 15 2021](https://community.goodays.co/en/blog/what-has-been-the-real-impact-of-covid-19-on-the-grocery-industry)
- ## [![Why connecting your store staff to customers is the key to succeed with Click-and-Collect](https://business.critizr.com/hubfs/AdobeStock_327223918.jpeg) Retail Trends and Innovations Why connecting your store staff to customers is the key to succeed with Click-and-Collect Wednesday, january 6 2021](https://community.goodays.co/en/blog/why-connecting-your-store-staff-to-customers-is-the-key-to-succeed-with-click-and-collect)
- ## [![](https://business.critizr.com/hubfs/AdobeStock_330344077.jpeg) How to leverage your online reputation to get more people shopping in-stores and online Wednesday, december 23 2020](https://community.goodays.co/en/blog/poor-online-reputation-user-case-study)
- ## [![](https://business.critizr.com/hubfs/AdobeStock_231816978.jpeg) Customer Experience Silo'd organisations prevent effective action being taken on insights Wednesday, december 23 2020](https://community.goodays.co/en/blog/silod-organisation-prevents-effectiveuser-case-action-been-taken-user-case-study)
- ## [![evolving customer behaviours in retail](https://business.critizr.com/hubfs/AdobeStock_350484838.jpeg) Customer Obsession Understanding evolving customer behaviours to transform retail, with Goodays. Wednesday, december 23 2020](https://community.goodays.co/en/blog/understanding-evolving-customer-behaviours-to-transform-retail-with-critizr-user-case-study)
- ## [![](https://business.critizr.com/hubfs/223537_joannemcnallystoremanageradvert_426221_crop.jpg) Customer Obsession Customer Service Secrets from The Grocer’s Store Manager of the Year - Morrisons’ Joanne Bennett-McNally Monday, december 21 2020](https://community.goodays.co/en/blog/customer-service-secrets-from-the-grocers-store-manager-of-the-year-morrisons-joanne-bennett-mcnally)
- ## [![](https://business.critizr.com/hubfs/AdobeStock_281866883.jpeg) Customer Obsession How to become a Customer-obsessed brand Wednesday, december 16 2020](https://community.goodays.co/en/blog/user-case-study-how-to-create-a-customer-obsessed-culture-in-your-network-and-points-of-sale-user-case-study)
- ## [![](https://business.critizr.com/hubfs/AdobeStock_326945956.jpeg) Customer Obsession How to win back unsatisfied customers and keep their business for good - in three simple steps Monday, december 14 2020](https://community.goodays.co/en/blog/user-case-study_how-to-win-back-unsatisfied-customers-and-keep-their-business-for-good-in-three-simple-steps-user-case-study)
- ## [![How motivating your employees can help customers rediscover the joy of physical retail ](https://business.critizr.com/hubfs/AdobeStock_351218729.jpeg) Employee Engagement and Satisfaction How motivating your employees can help customers rediscover the joy of physical retail Wednesday, october 28 2020](https://community.goodays.co/en/blog/why-is-employee-satisfaction-essential)
- ## [![](https://business.critizr.com/hubfs/AdobeStock_336624041.jpeg) Customer Experience France vs UK: How COVID-19 is transforming physical retail across Europe Monday, october 5 2020](https://community.goodays.co/en/blog/france-vs-uk-how-covid-19-is-transforming-physical-retail-across-europe)
- ## [![](https://business.critizr.com/hubfs/AdobeStock_194365876.jpeg) Customer Loyalty and Satisfaction Conversations for lifelong loyalty - how to put your plan into action Thursday, october 1 2020](https://community.goodays.co/en/blog/conversations-for-lifelong-loyalty-how-to-put-your-plan-into-action)
- ## [![Turning customer feedback into conversations](https://business.critizr.com/hubfs/AdobeStock_355741423.jpeg) Customer Loyalty and Satisfaction Turning customer feedback into conversations - a short guide Monday, september 28 2020](https://community.goodays.co/en/blog/turning-customer-feedback-into-conversations-a-short-guide)
- ## [![Voc](https://business.critizr.com/hubfs/AdobeStock_253767680-2.jpeg) Customer Experience Turning customer feedback into lifelong loyalty: Six tips for responding Tuesday, september 22 2020](https://community.goodays.co/en/blog/turning-customer-feedback-into-lifelong-loyalty-six-tips-for-responding)
- ## [![](https://business.critizr.com/hubfs/Carrefour.png) Customer Experience Carrefour and Goodays Empowering store teams to deliver for their customers Friday, july 17 2020](https://community.goodays.co/en/blog/case-study/carrefour-uses-critizr-to-empower-its-stores-to-be-accountable-for-customer-relationships)
- ## [![](https://business.critizr.com/hubfs/YCSTY_%20Roundup-1.png) Retail Trends and Innovations The power of praise - lessons learnt from #YourCustomersSayThankYou Tuesday, july 7 2020](https://community.goodays.co/en/blog/consumer-praise-can-generate-a-morale-boost-lessons-learnt-from-your-customers-say-thankyou)
- ## [![Critizr integrates with Google's Business Messages](https://business.critizr.com/hubfs/Critizr%20Blog%20-%20Google%20Business%20Messages-1.jpg) Product Innovation A new channel to connect with your customers: Google’s Business Messages Thursday, june 25 2020](https://community.goodays.co/en/blog/a-new-channel-to-connect-with-your-customers-googles-business-messages)
- ## [![](https://business.critizr.com/hubfs/FR16.jpg) Customer Experience Why and how the French optician Atol leveraged its network of 750 associates to build a strong CX program? Wednesday, june 24 2020](https://community.goodays.co/en/blog/case-study/why-and-how-the-french-optician-atol-leveraged-its-network-of-750-associates-to-build-a-strong-cx-program)
- ## [![](https://business.critizr.com/hubfs/Surveys%20EN.png) Customer Loyalty and Satisfaction How should you amend your Customer feedback Surveys in response to COVID-19? Thursday, june 18 2020](https://community.goodays.co/en/blog/how-should-you-amend-your-customer-feedback-surveys-in-response-to-covid-19)
- ## [![](https://business.critizr.com/hubfs/Pimkie-BF2--1.jpg) Customer Experience Pimkie relies on Goodays to optimise the customer experience in store Monday, june 15 2020](https://community.goodays.co/en/blog/case-study/pimkie-relies-on-critizr-to-optimise-the-customer-experience-in-store)
- ## [![](https://business.critizr.com/hubfs/blog%20feature.png) Retail Trends and Innovations The #YourCustomersSay ThankYou Platform Wednesday, april 15 2020](https://community.goodays.co/en/blog/the-yourcustomerssaythankyou-platform)
- ## [![What Customer Satisfaction indicators should you track?](https://business.critizr.com/hubfs/AdobeStock_269603771.jpeg) Customer Loyalty and Satisfaction What Customer Satisfaction indicators should you track? Wednesday, april 1 2020](https://community.goodays.co/en/blog/what-customer-satisfaction-indicators-should-you-track)
- ## [![Douglas CNBC interview-2](https://business.critizr.com/hubfs/Douglas%20CNBC%20interview-2.png) Customer Experience Positive Customer Experience Depends on How You Respond to Feedback - CNBC interview Friday, march 13 2020](https://community.goodays.co/en/blog/positive-customer-experience-depends-on-how-you-respond-to-feedback-cnbc-interview)
- ## [![](https://business.critizr.com/hubfs/EN5.jpg) Product Innovation Manage Google My Business (GMB) to Boost Your Local SEO Monday, march 9 2020](https://community.goodays.co/en/blog/manage-google-my-business-gmb-to-boost-your-local-seo)
- ## [![](https://business.critizr.com/hubfs/EN7.jpg) Customer Loyalty and Satisfaction NPS: How to interpret and analyse it? Monday, february 3 2020](https://community.goodays.co/en/blog/nps-how-to-interpret-and-analyse-it)
- ## [![The 5 Biggest Challenges in Measuring Customer Satisfaction Goodays](https://business.critizr.com/hubfs/EN2.jpg) Customer Loyalty and Satisfaction The 5 Biggest Challenges in Measuring Customer Satisfaction Saturday, february 1 2020](https://community.goodays.co/en/blog/the-5-biggest-challenges-in-measuring-customer-satisfaction)
- ## [![](https://business.critizr.com/hubfs/EN13.jpg) Retail Trends and Innovations An Interview with Giulia Klees - MAC Cosmetics Retail Operations Manager Monday, january 27 2020](https://community.goodays.co/en/blog/an-interview-with-giulia-klees-mac-cosmetics-retail-operations-manager)
- ## [![two peaple in a cafe](https://business.critizr.com/hubfs/AdobeStock_295476396.jpeg) Employee Engagement and Satisfaction Measuring employee satisfaction Monday, january 13 2020](https://community.goodays.co/en/blog/measuring-employee-satisfaction)
- ## [![measure-customer-satisfaction](https://business.critizr.com/hubfs/measure_customer_satisfactin_critizr_2.jpeg) Customer Loyalty and Satisfaction 5 Essential Reasons to Measure Customer Satisfaction for Business Growth Thursday, january 9 2020](https://community.goodays.co/en/blog/the-5-reasons-to-measure-customer-satisfaction)
- ## [![](https://business.critizr.com/hubfs/Gym%20Dog.jpeg) Customer Experience A gym member can be for life...not just for post-Christmas Tuesday, october 1 2019](https://community.goodays.co/en/blog/a-gym-member-can-be-for-life-not-just-for-post-christmas)
- ## [![IR](https://business.critizr.com/hubfs/IR.png) Customer Experience Let your frontline staff sparkle this Christmas, and your sales will follow Friday, august 16 2019](https://community.goodays.co/en/blog/let-your-frontline-staff-sparkle-this-christmas-and-your-sales-will-follow)
- ## [![ERAM (1)](https://business.critizr.com/hubfs/ERAM%20%281%29.png) Success Stories How does leading French Shoe store Éram use Customer Feedback to improve the quality of their Products and Service? Tuesday, april 2 2019](https://community.goodays.co/en/blog/how-does-leading-french-shoe-store-eram-use-customer-feedback-to-improve-the-quality-of-their-products-and-service)
- ## [![RFP](https://business.critizr.com/hubfs/RFP.png) Customer Loyalty and Satisfaction 3 tips & 1 RFP template to structure your Customer Listening and Satisfaction measurement project Tuesday, march 19 2019](https://community.goodays.co/en/blog/3-tips-and-1-rfp-template-to-structure-your-customer-listening-and-satisfaction-measurement-project)
- ## [![The Most Important Features of a Customer Interaction Management Platform ](https://business.critizr.com/hubfs/AdobeStock_197316280.jpeg) Product Innovation The Most Important Features of a Customer Experience Management Platform Wednesday, february 27 2019](https://community.goodays.co/en/blog/the-key-features-of-a-feedback-management-platform)
- ## [![Étude alimentaire-1](https://business.critizr.com/hubfs/E%CC%81tude%20alimentaire-1.png) Customer Loyalty and Satisfaction Supermarket & convenience store study : Do you know the reasons behind your customers dissatisfaction? Wednesday, february 20 2019](https://community.goodays.co/en/blog/supermarket-convenience-store-do-you-know-the-reasons-behind-your-customers-dissatisfaction)
- ## [![crédit mutuel océan](https://business.critizr.com/hubfs/cr%C3%A9dit%20mutuel%20oc%C3%A9an.png) Success Stories Crédit Mutuel Océan chooses the Critizr solution to drive customer satisfaction Tuesday, january 15 2019](https://community.goodays.co/en/blog/crédit-mutuel-océan-chooses-the-critizr-solution-to-drive-customer-satisfaction)
- ## [![template-images-blog-couverture-experience-01](https://business.critizr.com/hubfs/template-images-blog-couverture-experience-01.png) Implementing Quality Management: Best Practices for Customer Satisfaction Monday, january 14 2019](https://community.goodays.co/en/blog/best-practices-for-implementing-quality-management-at-your-organization)
- ## [![images-blog-couverture -france-pare-brise](https://business.critizr.com/hubfs/critizr-blog-images/images-blog-couverture%20-france-pare-brise.png) Success Stories Interview with Léa Bernard, Marketing Director at France Pare-Brise Friday, january 4 2019](https://community.goodays.co/en/blog/interview-with-léa-bernard-marketing-director-at-france-pare-brise)
- ## [![Blogpost\_Avenir avis clients](https://business.critizr.com/hubfs/Blogpost_Avenir%20avis%20clients.png) Customer Experience The Future of Customer Feedback Monday, december 31 2018](https://community.goodays.co/en/blog/the-future-of-customer-feedback)
- ## [![Refresh Webinar (1)](https://business.critizr.com/hubfs/Refresh%20Webinar%20%281%29.png) Customer Loyalty and Satisfaction 5 frequently asked questions to consider when launching a customer listening project Monday, december 31 2018](https://community.goodays.co/en/blog/-5-frequently-asked-questions-to-consider-when-launching-a-customer-listening-project)
- ## [![images-blog-couverture-leroymerlin](https://business.critizr.com/hubfs/critizr-blog-images/images-blog-couverture-leroymerlin.png) Customer Obsession Interview with Valérie Neve, Customer Relationship and Distance Sales Director at Leroy Merlin France Thursday, december 20 2018](https://community.goodays.co/en/blog/interview-with-frédéric-niel-customer-relationship-director-at-ing-direct-1)
- ## [![images-blog-couverture-carrefour-01](https://business.critizr.com/hubfs/critizr-blog-images/images-blog-couverture-carrefour-01.png) Success Stories Interview with Stéphane Cossic, Customer Feedback Manager at Carrefour Thursday, december 6 2018](https://community.goodays.co/en/blog/interview-with-stéphane-cossic-customer-feedback-manager-at-carrefour)
- ## [![Conseils écoute client](https://business.critizr.com/hubfs/Conseils%20e%CC%81coute%20client.png) Customer Obsession Top Tips for Launching a Customer-Centric Strategy Thursday, november 22 2018](https://community.goodays.co/en/blog/tips-for-launching-a-customer-centric-strategy)
- ## [![ING\_logo-56](https://business.critizr.com/hubfs/ING_logo-56.png) Success Stories Interview with Frédéric Niel, Customer Relationship Director at ING Direct Monday, november 19 2018](https://community.goodays.co/en/blog/interview-with-frédéric-niel-customer-relationship-director-at-ing-direct)
- ## [![template-images-blog-couverture\_monoprixOK-01](https://business.critizr.com/hubfs/lp-topic-cluster/template-images-blog-couverture_monoprixOK-01.png) Success Stories Interview with Patrick Guimet, Head of the Customer Relations department at Monoprix Friday, november 16 2018](https://community.goodays.co/en/blog/interview-with-patrick-guimet-head-of-the-customer-relations-department-at-monoprix)
- ## [![Detourage Video Motion](https://business.critizr.com/hubfs/Detourage%20Video%20Motion.png) Customer Experience How Cameron, the Store Manager at Sporty, transformed a dissatisfied customer into a satisfied customer with help from Critizr Thursday, october 25 2018](https://community.goodays.co/en/blog/need-to-learn-more-about-our-feedback-management-platform)
- ## [![Company's reputation-1](https://business.critizr.com/hubfs/Company%27s%20reputation-1.png) Customer Loyalty and Satisfaction Master your company’s e-reputation thanks to customer engagement Wednesday, october 10 2018](https://community.goodays.co/en/blog/master-your-companys-e-reputation-thanks-to-customer-engagement)
- ## [![e-reputation-1-1](https://business.critizr.com/hubfs/e-reputation-1-1.png) Customer Loyalty and Satisfaction 3 tips for responding to positive Customer Feedback Thursday, october 4 2018](https://community.goodays.co/en/blog/3-tips-for-responding-to-positive-customer-feedback)
- ## [![Cover-Data-mining---définition-et-méthodes](https://business.critizr.com/hubfs/Cover-Data-mining---de%CC%81finition-et-me%CC%81thodes.png) Product Innovation Data Mining Definition and Methods Wednesday, june 6 2018](https://community.goodays.co/en/blog/data-mining-definition-and-methods)
- ## [![Cover-Comment-les-retailers-se-servent-du-service-client-pour-mieux-fidéliser-1](https://business.critizr.com/hubfs/Cover-Comment-les-retailers-se-servent-du-service-client-pour-mieux-fide%CC%81liser-1.png) Customer Loyalty and Satisfaction How Retailers Use Customer Service to Create Loyal Customers Friday, june 1 2018](https://community.goodays.co/en/blog/how-retailers-use-customer-service-to-create-loyal-customers)
- ## [![template-images-blog-couverture-FR-Google-My-Business-(GMB)---Comment-gérer-les-doublons-2](https://business.critizr.com/hubfs/template-images-blog-couverture-FR-Google-My-Business-%28GMB%29---Comment-ge%CC%81rer-les-doublons-2.png) Product Innovation Google My Business (GMB) : How to Deal with Duplicate Listings ? Wednesday, april 25 2018](https://community.goodays.co/en/blog/google-my-business-duplicate-listings)
- ## [![EN\_management\_positif\_social.png](https://business.critizr.com/hubfs/EN_management_positif_social.png) A positive approach to managing point-of-sale teams Wednesday, february 7 2018](https://community.goodays.co/en/blog/a-positive-approach-to-managing-point-of-sale-teams)
- ## [![](https://business.critizr.com/hubfs/AdobeStock_572695753.jpg) Customer Experience Collecting customer verbatim the smart way Wednesday, january 24 2018](https://community.goodays.co/en/blog/collecting-customer-verbatim-accounts-the-smart-way)
- ## [![](https://business.critizr.com/hubfs/EN_satisfaction-client-echelle-notation_social.png) Customer Loyalty and Satisfaction Customer satisfaction and attitude scales Monday, august 14 2017](https://community.goodays.co/en/blog/customer-satisfaction-and-attitude-scales)
- ## [![How to win back lost customers after a negative retail experience](https://business.critizr.com/hubfs/AdobeStock_264727892-1.jpeg) Customer Experience How to win back lost customers after a negative retail experience Monday, august 7 2017](https://community.goodays.co/en/blog/four-tips-for-responding-to-a-dissatisfied-customer)
- ## [![former-rc-en\_social.png](https://business.critizr.com/hubfs/former-rc-en_social.png) Customer Loyalty and Satisfaction (Interview) Improving the customer relationship skills of on-site teams through training Wednesday, august 2 2017](https://community.goodays.co/en/blog/interview-improving-the-customer-relationship-skills-of-on-site-teams-through-training)
- ## [![EN\_rgpd\_social.png](https://business.critizr.com/hubfs/EN_rgpd_social.png) Product Innovation GDPR: Managing Customer Data Wednesday, july 26 2017](https://community.goodays.co/en/blog/gdpr-managing-customer-data)
- ## [![EN\_rich-snippets-visibilite\_social.png](https://business.critizr.com/hubfs/EN_rich-snippets-visibilite_social.png) Retail Trends and Innovations Rich snippets: traffic booster for web and store Monday, july 24 2017](https://community.goodays.co/en/blog/rich-snippets-visibility-boosters)
- ## [![EN\_referral-marketing\_social.png](https://business.critizr.com/hubfs/EN_referral-marketing_social.png) Customer Loyalty and Satisfaction Referral marketing: turning your customers into ambassadors Wednesday, july 19 2017](https://community.goodays.co/en/blog/referral-marketing-turning-your-customers-into-ambassadors)
- ## [![EN\_insatsifaction-client-roi\_social.png](https://business.critizr.com/hubfs/EN_insatsifaction-client-roi_social.png) Customer Loyalty and Satisfaction Handling Customer Dissatisfaction is a Source of ROI Monday, july 17 2017](https://community.goodays.co/en/blog/handling-customer-dissatisfaction-is-a-source-of-roi)
- ## [![EN\_NPS-quizz\_social.png](https://business.critizr.com/hubfs/EN_NPS-quizz_social.png) Customer Loyalty and Satisfaction NPS : Test your knowledge ! Thursday, july 13 2017](https://community.goodays.co/en/blog/nps-test-yourknowledge)
- ## [![](https://business.critizr.com/hubfs/EN_marketing_avis_social.png) Customer Experience Why is customer feedback important for marketing purposes? Wednesday, july 12 2017](https://community.goodays.co/en/blog/why-is-customer-feedback-important-for-marketing-purposes)
- ## [![](https://business.critizr.com/hubfs/EN-collecter-feedbacks-reseaux-sociaux_social.png) Customer Loyalty and Satisfaction Collecting Customer Feedback via Social Networks Monday, june 26 2017](https://community.goodays.co/en/blog/collecting-customer-feedback-via-social-networks)
- ## [![](https://business.critizr.com/hubfs/EN-enjeux-nps_social.png) Customer Loyalty and Satisfaction NPS: The impacts of the Net Promoter Score Wednesday, june 21 2017](https://community.goodays.co/en/blog/the-effects-of-nps)
- ## [![](http://business.critizr.com/hubfs/big-data-nouvelle-ere-marketing-en_social.png) Retail Trends and Innovations Big data, the new era of marketing Wednesday, june 14 2017](https://community.goodays.co/en/blog/big-data-the-new-era-of-marketing)
- ## [![EN-omnicanal-remontee-feedback-clients\_social.png](http://business.critizr.com/hubfs/EN-omnicanal-remontee-feedback-clients_social.png) Customer Loyalty and Satisfaction How omnichannel solutions can optimise customer feedback rates Monday, june 12 2017](https://community.goodays.co/en/blog/how-omnichannel-solutions-can-optimise-customer-feedback-rates)
- ## [![](http://business.critizr.com/hubfs/EN-former-equipes-au-nps_social.png) Customer Loyalty and Satisfaction NPS: How to train your teams on the subject Wednesday, june 7 2017](https://community.goodays.co/en/blog/training-teams-on-the-nps)
- ## [![](https://business.critizr.com/hubfs/quotes_experts_goodays_customer_centricity.jpeg) Customer Obsession 10 quotes from experts who say customers should be the centre of attention for businesses Monday, june 5 2017](https://community.goodays.co/en/blog/10-quotes-from-experts-who-say-customers-should-be-the-centre-of-attention-for-businesses)
- ## [![EN-tendances-cosmetiques\_social.png](http://business.critizr.com/hubfs/EN-tendances-cosmetiques_social.png) Customer Experience The Top 5 Beauty Industry Trends to Watch Out For In 2017 Wednesday, may 31 2017](https://community.goodays.co/en/blog/the-top-5-beauty-industry-trends-to-watch-out-for-in-2017)
- ## [![EN-methode-augmenter-collecte-avis-spontane\_social.png](http://business.critizr.com/hubfs/EN-methode-augmenter-collecte-avis-spontane_social.png) Customer Loyalty and Satisfaction How to Boost Your Brand Image with spontaneous customer feedback Monday, may 29 2017](https://community.goodays.co/en/blog/how-to-boost-your-brand-image-by-promoting-spontaneous-customer-feedback-or-pull-feedback)
- ## [![EN-calculer-analyser-ces\_social.png](http://business.critizr.com/hubfs/EN-calculer-analyser-ces_social.png) Customer Loyalty and Satisfaction How to Calculate and Analyse CES Monday, may 29 2017](https://community.goodays.co/en/blog/how-to-calculate-and-analyse-ces)
- ## [![EN-closing-the-loop\_social.png](http://business.critizr.com/hubfs/EN-closing-the-loop_social.png) Customer Loyalty and Satisfaction NPS: Closing the loop Wednesday, may 24 2017](https://community.goodays.co/en/blog/closing-the-loop-the-virtuous-circle-of-the-nps)
- ## [![transformation](https://community.goodays.co/hubfs/Goodays%202023/FR%20-%20Goodays%202023/Critizr%20Old%202016%20-%202022/EN-transformer-client-ambassadeur-de-marque_social-1.png) Customer Loyalty and Satisfaction 6 tips to transform any client into a brand ambassador Tuesday, may 23 2017](https://community.goodays.co/en/blog/6-tips-to-transform-any-client-into-a-brand-ambassador)
- ## [![EN-ebook\_nps\_social.png](http://business.critizr.com/hubfs/EN-ebook_nps_social.png) Customer Experience \[eBook\] Learn all about NPS: definition, collection, and calculation Monday, may 15 2017](https://community.goodays.co/en/blog/ebook-learn-all-about-nps-definition-collection-and-calculation)
- ## [![EN-questionnaire-satisfaction-erreurs\_social.png](http://business.critizr.com/hubfs/EN-questionnaire-satisfaction-erreurs_social.png) Customer Experience Customer satisfaction surveys: The 10 most common mistakes Wednesday, may 3 2017](https://community.goodays.co/en/blog/customer-satisfaction-surveys-the-10-most-common-mistakes)
- ## [![](http://business.critizr.com/hubfs/EN-quest-ce-que-lechantement-client_social.png) Customer Experience The customer experience: striving to delight customers Monday, may 1 2017](https://community.goodays.co/en/blog/enexpérience-client-à-la-recherche-de-lenchantement-client)
- ## [![Positive management of retail point-of-sale teams](http://business.critizr.com/hubfs/EN-engager-ses-clients-pour-innover_social.png) Customer Experience Greater innovation through customer engagement Monday, april 24 2017](https://community.goodays.co/en/blog/en-engager-ses-clients-pour-mieux-innover)
- ## [![EN-questionnaire-satisfaction-pratique\_social.png](http://business.critizr.com/hubfs/EN-questionnaire-satisfaction-pratique_social.png) Customer Loyalty and Satisfaction Putting into practice an online satisfaction survey Wednesday, april 19 2017](https://community.goodays.co/en/blog/putting-into-practice-an-online-satisfaction-survey)
- ## [![EN-5-limite-nps\_social.png](http://business.critizr.com/hubfs/EN-5-limite-nps_social.png) Customer Loyalty and Satisfaction NPS: 5 limitations and 5 workaround tips Wednesday, april 12 2017](https://community.goodays.co/en/blog/nps5limitations-and-5-workaround-tips)
- ## [![](http://business.critizr.com/hubfs/EN-exploiter-resultats-nps_social.png) Customer Loyalty and Satisfaction NPS: How to capitalize on your  survey results Monday, april 10 2017](https://community.goodays.co/en/blog/how-to-capitalize-on-your-nps-survey-results)
- ## [![nps](http://business.critizr.com/hubfs/EN-notoriete-nps-france-etranger_social.png) Customer Loyalty and Satisfaction NPS awareness in France and abroad Friday, march 24 2017](https://community.goodays.co/en/blog/nps-awareness-in-france-and-abroad)

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