eBook: NPS is dead, long live NPS!

A 7% increase in NPS correlates with a 1% increase in revenue overall *

Are you using Net Promoter Score (NPS), no longer cutting it for your business? Are you ready to explore the next level of customer feedback strategies?

This ebook is your passport to understanding the future of customer satisfaction and loyalty measurement.

 Who Will Benefit from this guide: 

- Marketers wanting to gain a deeper understanding of how best to use NPS and the future of customer feedback metrics.

- CX professionals and customer service teams who want to better track and improve customer satisfaction

- Customer insights teams wanting to gain more in-depth customer analysis to improve the overall experience. 

*London School of Economics