--- title: "eBook: NPS is dead, long live NPS!" description: In this eBook, we examine the difficulties and challenges of using NPS to understand customer sentiment and reveal alternative ways in which you can benefit from it. --- [![Goodays](https://community.goodays.co/hubfs/logo-goodays-black-2.svg)](https://goodays.co/en) Solutions ### Solutions Solve your most critical customer experience challenges ### By industry - [Banking](https://goodays.co/industries/banking) - [DIY, Home and Garden](https://goodays.co/industries/diy-home-garden) - [Electrical and Building Materials](https://goodays.co/industries/b2b) - [Fashion](https://goodays.co/industries/fashion) - [Grocery](https://goodays.co/industries/grocery) - [Automotive](https://goodays.co/industries/automotive) - [Optical](https://goodays.co/industries/optical) [Customers](https://community.goodays.co/en/customers?hsLang=en) Resources ### Resources The latest news and content to guide you on your customer experience journey ### [Learn E-books, webinars, infographics and more](https://community.goodays.co/en/learn?hsLang=en) ### [Discover Dive into our blog and get to know Goodays](https://community.goodays.co/en/blog?hsLang=en) Company ### Company We create more human experiences and unlock better commerce for everyone ### [Life at Goodays Our story, management team, investors and culture](https://goodays.co/life-at-goodays) ### [Join us Our open roles, benefits and recruitment process](https://goodays.co/join-us) [Log in](https://app.goodays.co/pro/login/) [Book an intro](https://community.goodays.co/goodays-plan-call?hsLang=en) # eBook: NPS is dead, long live NPS! ### A 7% increase in NPS correlates with a 1% increase in revenue overall \* Are you using Net Promoter Score (NPS), no longer cutting it for your business? Are you ready to explore the next level of customer feedback strategies? This ebook is your passport to understanding the future of customer satisfaction and loyalty measurement. ![NPS\_Cover\_1080x1080](https://community.goodays.co/hs-fs/hubfs/NPS_Cover_1080x1080.png?width=2160&height=2160&name=NPS_Cover_1080x1080.png)  **Who Will Benefit from this guide:**  \- Marketers wanting to gain a deeper understanding of how best to use NPS and the future of customer feedback metrics. \- CX professionals and customer service teams who want to better track and improve customer satisfaction \- Customer insights teams wanting to gain more in-depth customer analysis to improve the overall experience.    *\*London School of Economics*  ## Ready for a customer experience revolution? ![logo white goodays](https://community.goodays.co/hubfs/2023-new_theme/Union.svg) ### Platform - [Developers](https://apidocs.critizr.com/docs) ### Solutions - [Banking](https://goodays.co/industries/banking) - [DIY, Home and Garden](https://goodays.co/industries/diy-home-garden) - [Electrical and Building Materials](https://goodays.co/industries/b2b) - [Fashion](https://goodays.co/industries/fashion) - [Grocery](https://goodays.co/industries/grocery) - [Automotive](https://goodays.co/industries/automotive) - [Optical](https://goodays.co/industries/optical) ### Resources - [Learn](https://community.goodays.co/en/learn?hsLang=en) - [Discover](https://community.goodays.co/en/blog?hsLang=en) - [Customers](https://community.goodays.co/en/customers?hsLang=en) ### Company - [Life at Goodays](https://goodays.co/life-at-goodays) - [Join us](https://goodays.co/join-us) English - [French](https://community.goodays.co/fr/apprendre?hsLang=en) - [Home](https://goodays.co/) - [Life at Goodays](https://goodays.co/life-at-goodays) - © 2023 Goodays