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Designed to make every company Customer obsessed
Forrester Report: Going beyond CX
How Understanding Customer Obsession Ensures Success. Forrester research commissioned by Goodays.
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The pandemic marked a turning point for retailers. Everything has now changed: purchasing behaviour, expectations in terms of customer experience and the physical retail experience.
Customer Obsession is no longer a luxury, it is a long-term competitive strategy. And it depends, in particular, on the ability to listen and react to the customer in real-time - a reality that is even more evident for customer-facing employees (79%).
Download the report to:
Understand how to implement Customer-Obsession organisation-wide- Decipher the equation "Better EX = Better CX "
- Understand the true benefits and value of a Customer Obsessed culture
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