Forrester Report: Going beyond CX

How Understanding Customer Obsession Ensures Success. Forrester research commissioned by Goodays.

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The pandemic marked a turning point for retailers. Everything has now changed: purchasing behaviour, expectations in terms of customer experience and the physical retail experience. 

Customer Obsession is no longer a luxury, it is a long-term competitive strategy.  And it depends, in particular, on the ability to listen and react to the customer in real-time - a reality that is even more evident for customer-facing employees (79%).

Download the report to: 

  • tickUnderstand how to implement Customer-Obsession organisation-wide
  • tickDecipher the equation "Better EX = Better CX "
  • tickUnderstand the true benefits and value of a Customer Obsessed culture

Ready for a customer experience revolution?

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