--- title: Grocery Industry customer obsession cheat guide description: Grocery Industry customer obsession cheat guide. Using Forrester research commissioned by Goodays. image: https://community.goodays.co/hubfs/Goodays_eBook_Forrester_Grocery_EN-png.png --- [![Goodays](https://community.goodays.co/hubfs/logo-goodays-black-2.svg)](https://goodays.co/en) Solutions ### Solutions Solve your most critical customer experience challenges ### By industry - [Banking](https://goodays.co/industries/banking) - [DIY, Home and Garden](https://goodays.co/industries/diy-home-garden) - [Electrical and Building Materials](https://goodays.co/industries/b2b) - [Fashion](https://goodays.co/industries/fashion) - [Grocery](https://goodays.co/industries/grocery) - [Automotive](https://goodays.co/industries/automotive) - [Optical](https://goodays.co/industries/optical) [Customers](https://community.goodays.co/en/customers?hsLang=en) Resources ### Resources The latest news and content to guide you on your customer experience journey ### [Learn E-books, webinars, infographics and more](https://community.goodays.co/en/learn?hsLang=en) ### [Discover Dive into our blog and get to know Goodays](https://community.goodays.co/en/blog?hsLang=en) Company ### Company We create more human experiences and unlock better commerce for everyone ### [Life at Goodays Our story, management team, investors and culture](https://goodays.co/life-at-goodays) ### [Join us Our open roles, benefits and recruitment process](https://goodays.co/join-us) [Log in](https://app.goodays.co/pro/login/) [Book an intro](https://community.goodays.co/goodays-plan-call?hsLang=en) # Grocery Industry customer obsession cheat guide ### Forrester research commissioned by Goodays. **39% of HQ teams and 38% of front line staff have said that they do not listen to the voice of the customer in real-time.**   The Grocery landscape has been facing many challenges over the past 5-10 years. From pre-existing conditions, such as digitalisation and e-commerce, to the COVID-19 crisis and a crowded market, customers have a lot of alternatives to choose from when a brand doesn't meet their expectations.  So how do you differentiate yourself from the competition and succeed in the long term? There is only one answer: adopt a customer-obsessed approach business-wide. ![Goodays\_eBook\_Forrester\_Grocery\_EN-png](https://community.goodays.co/hubfs/Goodays_eBook_Forrester_Grocery_EN-png.png) - ![tick](https://community.goodays.co/hubfs/2023-new_theme/tick.svg)Understand why the Grocery Industry needs to become customer-obsessed. - ![tick](https://community.goodays.co/hubfs/2023-new_theme/tick.svg)Learn how the grocery industry's behemoths Carrefour, Co-op, and M&S successfully adopted a customer-obsession approach. - ![tick](https://community.goodays.co/hubfs/2023-new_theme/tick.svg)Discover the main challenges that grocery brands are facing when implementing customer obsession. - ![tick](https://community.goodays.co/hubfs/2023-new_theme/tick.svg)Find out how Carrefour and Goodays are empowering store teams to deliver for their customer. ## Ready for a customer experience revolution? ## 150+ companies worldwide use Goodays every day ![Monoprix Colored (1)](https://community.goodays.co/hubfs/Goodays%202023/small%20logos%20for%20LP%20Logo%20wall/Monoprix%20Colored%20(1).png) ![Intermarché Colored](https://community.goodays.co/hubfs/Goodays%202023/small%20logos%20for%20LP%20Logo%20wall/Intermarch%C3%A9%20Colored.png) ![Carrefour](https://community.goodays.co/hubfs/Carrefour.svg) ![E.Leclerc Colored](https://community.goodays.co/hubfs/Goodays%202023/small%20logos%20for%20LP%20Logo%20wall/E.Leclerc%20Colored.png) ![Franprix Colored (1)](https://community.goodays.co/hubfs/Goodays%202023/small%20logos%20for%20LP%20Logo%20wall/Franprix%20Colored%20(1).png) ![Casino Colored (1)](https://community.goodays.co/hubfs/Goodays%202023/small%20logos%20for%20LP%20Logo%20wall/Casino%20Colored%20(1).png) ![Auchan Colored (1)](https://community.goodays.co/hubfs/Goodays%202023/small%20logos%20for%20LP%20Logo%20wall/Auchan%20Colored%20(1).png) ![logo white goodays](https://community.goodays.co/hubfs/2023-new_theme/Union.svg) ### Platform - [Developers](https://apidocs.critizr.com/docs) ### Solutions - [Banking](https://goodays.co/industries/banking) - [DIY, Home and Garden](https://goodays.co/industries/diy-home-garden) - [Electrical and Building Materials](https://goodays.co/industries/b2b) - [Fashion](https://goodays.co/industries/fashion) - [Grocery](https://goodays.co/industries/grocery) - [Automotive](https://goodays.co/industries/automotive) - [Optical](https://goodays.co/industries/optical) ### Resources - [Learn](https://community.goodays.co/en/learn?hsLang=en) - [Discover](https://community.goodays.co/en/blog?hsLang=en) - [Customers](https://community.goodays.co/en/customers?hsLang=en) ### Company - [Life at Goodays](https://goodays.co/life-at-goodays) - [Join us](https://goodays.co/join-us) English - [French](https://community.goodays.co/fr/apprendre?hsLang=en) - [Home](https://goodays.co/) - [Life at Goodays](https://goodays.co/life-at-goodays) - © 2023 Goodays