Unibail-Rodamco-Westfield roll out global CX Strategy with Goodays
URW (Owner of the Westfield brand) wanted to implement a Customer Experience Management Platform that aligned with their customer-centric values, rebuild a strong and emotional bond with customers and instil a culture of customer-centricity across the entire business. By partnering with Goodays, they were able to achieve this.
🚀 What's included in the case study?
- Learn how they boosted NPS GLobally
- Discover how they improved customer satisfaction
- Read how they instilled a customer-centric culture within the business and retained customers in the process
- Boosted morale and motivation among teams
- Transformed the company mindset to embrace feedback
- Upgraded to real-time customer insights, gaining a single customer view