Unibail-Rodamco-Westfield roll out global CX Strategy with Goodays

URW (Owner of the Westfield brand) wanted to implement a Customer Experience Management Platform that aligned with their customer-centric values, rebuild a strong and emotional bond with customers and instil a culture of customer-centricity across the entire business. By partnering with Goodays, they were able to achieve this.


🚀 What's included in the case study?

  • tickLearn how they boosted NPS GLobally
  • tickDiscover how they improved customer satisfaction
  • tickRead how they instilled a customer-centric culture within the business and retained customers in the process
  • tickBoosted morale and motivation among teams
  • tickTransformed the company mindset to embrace feedback
  • tickUpgraded to real-time customer insights, gaining a single customer view

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