--- title: Goodays learn - get the latest Customer experience insights. description: E-books, webinars, infographics and reports. --- [![Goodays](https://community.goodays.co/hubfs/logo-goodays-black-2.svg)](https://goodays.co/en) Solutions ### Solutions Solve your most critical customer experience challenges ### By industry - [Banking](https://goodays.co/industries/banking) - [DIY, Home and Garden](https://goodays.co/industries/diy-home-garden) - [Electrical and Building Materials](https://goodays.co/industries/b2b) - [Fashion](https://goodays.co/industries/fashion) - [Grocery](https://goodays.co/industries/grocery) - [Automotive](https://goodays.co/industries/automotive) - [Optical](https://goodays.co/industries/optical) [Customers](https://community.goodays.co/en/customers) Resources ### Resources The latest news and content to guide you on your customer experience journey ### [Learn E-books, webinars, infographics and more](https://community.goodays.co/en/learn) ### [Discover Dive into our blog and get to know Goodays](https://community.goodays.co/en/blog) Company ### Company We create more human experiences and unlock better commerce for everyone ### [Life at Goodays Our story, management team, investors and culture](https://goodays.co/life-at-goodays) ### [Join us Our open roles, benefits and recruitment process](https://goodays.co/join-us) [Log in](https://app.goodays.co/pro/login/) [Book an intro](https://community.goodays.co/goodays-plan-call) ## Learn ![](https://community.goodays.co/hubfs/2023-new_theme/search.svg) ### Industry All Grocery Electrical and Building Materials DIY and Home Fashion and Beauty Hospitality Automotive Banking ### Content types All Whitepaper Infographic eBook Webinar Podcast Case Study Cheat Sheet Cheat Guide Video ![Goodas wins best omnichannel at RSA (1)](https://community.goodays.co/hubfs/Goodas%20wins%20best%20omnichannel%20at%20RSA%20(1).png) ### Goodays Win Best Omnichannel Technology Vendor at the Retail Systems Awards 2023 [Read blog](https://community.goodays.co/en/blog/goodays-win-best-omnichannel-technology-vendor-retail-systems-awards-2023) - [**Are you ready to take your DIY, home, and garden brand's customer experience to new heights in 2024?**](https://community.goodays.co/en/landing/ebook/diy-cheat-guide) [Your journey begins here with the ultimate CX Cheat Guide.](https://community.goodays.co/en/landing/ebook/diy-cheat-guide) [Discover the five powerful strategies that will transform your brand into a customer experience sensation.](https://community.goodays.co/en/landing/ebook/diy-cheat-guide)   [**🔧 Who Will Benefit from this guide:**](https://community.goodays.co/en/landing/ebook/diy-cheat-guide) - [DIY, home, and garden brand professionals seeking to stand out in the market.](https://community.goodays.co/en/landing/ebook/diy-cheat-guide) - [CX Managers eager to enhance their brand's reputation.](https://community.goodays.co/en/landing/ebook/diy-cheat-guide) - [Customer insights teams looking for new ways to understand the customer](https://community.goodays.co/en/landing/ebook/diy-cheat-guide) ## [![Discover solutions to the key challenges facing the sector and how to deliver an exceptional experience in our new CX Cheat Guide.](https://community.goodays.co/hubfs/DIY%20Home%20and%20garden%20CX%20chest%20guide%20.png) Cheat Guide \[DIY, Home and Garden\] CX Cheat Guide Wednesday, november 8 2023](https://community.goodays.co/en/learn/diy-home-and-garden-cx-cheat-guide) - [Gone are the days when customer satisfaction was just a buzzword for marketing and customer service teams. Today, it's a rallying cry that echoes through every corner of your organisation, from the sales floor to the boardroom. It's everyone's game now!](https://community.goodays.co/en/landing/ebook/the-good-guide-to-customer-satisfaction-in-2024) [But here's the million-dollar question: How do you ignite a company-wide customer satisfaction movement?](https://community.goodays.co/en/landing/ebook/the-good-guide-to-customer-satisfaction-in-2024) [In this exclusive Goodays Guide, we're revealing the seven game-changing steps that will skyrocket your brand's customer satisfaction to new heights.](https://community.goodays.co/en/landing/ebook/the-good-guide-to-customer-satisfaction-in-2024) ## [![The Good Guide to Customer Satisfaction in 2024](https://community.goodays.co/hubfs/Good%20guide%20to%20customer%20satisfaction%20in%202024.png) Customer Loyalty and Satisfaction The Good Guide to Boosting Customer Satisfaction in 2024 Tuesday, september 5 2023](https://community.goodays.co/en/learn/the-good-guide-to-customer-satisfaction-in-2024) - [URW (Owner of the Westfield brand) wanted to implement a Customer Experience Management Platform that aligned with their customer-centric values, rebuild a strong and emotional bond with customers and instil a culture of customer-centricity across the entire business. By partnering with Goodays, they were able to achieve this. Download the Case Study to learn more.](https://community.goodays.co/en/customers/urw-roll-out-global-cx-strategy-with-goodays) ## [![Unibail-Rodamco-Westfield roll out global CX Strategy with Goodays](https://community.goodays.co/hubfs/Unibail-rodamaco-westfield-goodays_case_study.png) Case Study \[Case Study\] Unibail-Rodamco-Westfield Friday, july 28 2023](https://community.goodays.co/en/learn/case-study-unibail-rodamco-westfield) - [Carrefour Belgium creates faster feedback loops and engages franchisees.](https://community.goodays.co/en/customers/carrefour-belgium-creates-faster-feedback-loops-and-engages-franchisees-with-goodays) ## [![](https://community.goodays.co/hubfs/Carrefour_Belgium_Goodays%20%281%29.png) Case Study \[Case Study\] Carrefour Belgium Monday, june 19 2023](https://community.goodays.co/en/learn/case-study-carrefour-belgium) - *Forrester research commissioned by Critizr.* The Grocery landscape has been facing many challenges over the past 5-10 years. From pre-existing conditions, such as digitalisation and e-commerce, to the COVID-19 crisis and a crowded market, customers have a lot of alternatives to choose from when a brand doesn't meet their expectations.  [Download this report](https://community.goodays.co/grocery-industry-customer-obsession-cheat-guide)   ## [![](https://community.goodays.co/hubfs/Untitled%20%281500%20%C3%97%201080%20px%29%20%285%29.png) Cheat Guide Grocery: Customer Obsession Cheat Guide \[Forrester\] Thursday, march 16 2023](https://community.goodays.co/en/learn/grocery-industry-customer-obsession-cheat-guide) - *Forrester research commissioned by Goodays* The DIY landscape has been facing many challenges over the past 5-10 years. From pre-existing conditions, such as digitalisation and e-commerce, to the COVID-19 crisis and a crowded market, customers have a lot of alternatives to choose from when a brand doesn't meet their expectations.  [Download this report](https://community.goodays.co/forrester-diy-customer-obsession-cheat-guide)   ## [![](https://community.goodays.co/hubfs/DIY%20Customer%20obsession%20cheat%20guide%20EN%20Forrester%20%281%29.png) Cheat Guide Home and DIY: Customer Obsession Cheat Guide \[Forrester\] Thursday, march 16 2023](https://community.goodays.co/en/learn/diy-industry-customer-obsession-cheat-guide) - [In this ebook:](https://community.goodays.co/the-ultimate-guide-to-store-success-ebook) [Exclusive 1st party data from over 300 stores.](https://community.goodays.co/the-ultimate-guide-to-store-success-ebook) [Insights and analysis of in-store activities across multiple retail sectors and locations.](https://community.goodays.co/the-ultimate-guide-to-store-success-ebook) ## [![](https://community.goodays.co/hubfs/store%20success%20%281%29.png) Customer Experience The Ultimate Guide to Store Success Thursday, march 16 2023](https://community.goodays.co/en/learn/the-ultimate-guide-to-store-success) - ### [Jack Stratten takes to the stage at the Proud of My Store Awards 2022 and reveals why we are experiencing a renaissance of physical retail](https://community.goodays.co/jack-stratten-presentation-the-renaissance-of-physical-retail)   ## [![](https://community.goodays.co/hubfs/Jack_stratten_insider_trends_Goodays.png) Retail Trends and Innovations Jack Stratten, Insider Trends Presentation Friday, october 21 2022](https://community.goodays.co/en/learn/jack-stratten_presentation) - ### [Jules has an impressive network of 563 stores and builds its success on its ability to deliver the most sustainable and remarkable customer experience.](https://community.goodays.co/en/customers/jules-uses-critizr-to-make-cx-and-nps-their-strategic-focus)   ## [![](https://business.critizr.com/hubfs/Jules%20case%20study.png) Case Study Fashion Case study: Jules Tuesday, october 11 2022](https://community.goodays.co/en/learn/case-study-jules) - [![smartmockups\_l1xks8wt](https://community.goodays.co/hs-fs/hubfs/smartmockups_l1xks8wt.jpg?width=573&name=smartmockups_l1xks8wt.jpg)](https://business.critizr.com/en/landing/innovation-webinar/whatsapp) [Discover how to use WhatsApp to increase sales and customer loyalty across your stores and hear first-hand how Carrefour uses WhatsApp to drive sales, footfall, and shopper loyalty.](https://community.goodays.co/en/landing/innovation-webinar/whatsapp)     ## [![](https://community.goodays.co/hubfs/whatsapp_webianr_goodays.png) Webinar \[Webinar Replay\] 'WhatsApp-ening' in Retail? Thursday, april 14 2022](https://community.goodays.co/en/learn/customer-behaviour-the-new-retail-journey-revealed-webinar-0) - [![Webinar\_Mind\_The\_Gap\_Critizr](https://community.goodays.co/hs-fs/hubfs/Webinar_Mind_The_Gap_Critizr.jpg?width=300&name=Webinar_Mind_The_Gap_Critizr.jpg)](https://business.critizr.com/en/landing/webinar/mind-the-gap/e0) Discover how to close de gaps between your store teams and head office to drive business value.  [Discover now \>\>](https://community.goodays.co/en/landing/webinar/mind-the-gap/e0) ## [![](https://community.goodays.co/hubfs/Peter_cross_Webinar_goodays.png) Webinar \[Webinar Replay\] Why store teams have the answers to your retail challenges Tuesday, december 7 2021](https://community.goodays.co/en/learn/mind-the-gap-webinar-widget) - *Forrester research commissioned by Goodays.* *If your business has survived COVID-19 and the ‘Death of the High Street’ - what’s your next move to ensure further success?*   Times have changed, and customer strategies that once worked to overcome past challenges won’t cut it in today’s world as we enter a realm of higher demand for digitalisation, brand convenience and customer frugality.  [Download this report](https://community.goodays.co/en/landing/ebook/customer-obsession-report-fashion-beauty-forrester-goodays)   ## [![](https://community.goodays.co/hubfs/Goodays_Forrester_Fashion_beauty_Cheat_guide.png) Cheat Guide Fashion & Beauty: Customer Obsession Cheat Guide \[Forrester\] Friday, august 13 2021](https://community.goodays.co/en/learn/fashion-beauty-industry-customer-obsession-cheat-guide) - *Forrester research commissioned by Goodays* We can be temporarily blinded by shiny new technology solutions or stymied by systemic risks like the pandemic or economic woes, but in the end, leading the organization to customer obsession requires seeing past these distractions to one goal: to obsessively create and deliver increasing value to customers. [Download this report](https://community.goodays.co/forrester-whitepaper-going-beyond-cx)   ## [![](https://community.goodays.co/hubfs/Forrester_Customer_Obsession_report_Goodays.png) eBook Going beyond CX: How Understanding Customer Obsession Ensures Success \[Forrester\] Saturday, july 17 2021](https://community.goodays.co/en/learn/forrester-going-beyond-cx-customer-obsession) - Find out how [Adecco collaborates with Goodays](https://community.goodays.co/case-study-with-goodays-candidates-and-clients-are-always-top-of-mind-at-adecco) to deliver the best possible customer experience across its network. ## [![Case study : Adecco & Critizr](https://business.critizr.com/hubfs/CaseStudy_1200x650_Adecco.jpg) Customer Experience With Goodays, candidates and clients are always top of mind at Adecco Monday, april 5 2021](https://community.goodays.co/en/learn/customer-obsession-retail-launchpad-0) - [![CaseStudy\_1200x650\_France Pare Brise](https://community.goodays.co/hs-fs/hubfs/CaseStudy_1200x650_France%20Pare%20Brise.jpg?width=300&name=CaseStudy_1200x650_France%20Pare%20Brise.jpg)](https://community.goodays.co/case-study/france-pare-brise) [Discover how Goodays has enabled France Pare-Brise's (the replacement and repair specialist of automotive glasswork) impressive network of 370 centres to be more customer-obsessed.](https://community.goodays.co/case-study/france-pare-brise) [Discover now \>\>](https://community.goodays.co/case-study/france-pare-brise) ## [![Case Study: France Pare-Brise & Critizr](https://business.critizr.com/hubfs/CaseStudy_1200x650_France%20Pare%20Brise.jpg) Case Study Case study: France Pare-Brise Wednesday, august 26 2020](https://community.goodays.co/en/learn/case-study-france-pare-brise) - [![CaseStudy\_1200x650\_Monoprix](https://community.goodays.co/hs-fs/hubfs/CaseStudy_1200x650_Monoprix.jpg?width=320&name=CaseStudy_1200x650_Monoprix.jpg)](https://business.critizr.com/en/case-study/monoprix)  How Monoprix engages the entire company, shop-floor to boardroom, in customer feedback management and CX. [https://business.critizr.com/en/case-study/monoprix](https://community.goodays.co/en/case-study/monoprix) ## [![Case Study: Monoprix & Critizr](https://business.critizr.com/hubfs/CaseStudy_1200x650_Monoprix.jpg) Case Study Monoprix Monday, march 2 2020](https://community.goodays.co/en/learn/business-case-monoprix) - ![Vignette bleue\_ERAM](https://community.goodays.co/hs-fs/hubfs/Vignette%20bleue_ERAM.png?width=3&name=Vignette%20bleue_ERAM.png) ![CaseStudy\_1200x650\_Eram](https://community.goodays.co/hs-fs/hubfs/CaseStudy_1200x650_Eram.jpg?width=1200&name=CaseStudy_1200x650_Eram.jpg) How Eram relies on customer feedback to improve customer experience [https://business.critizr.com/en/case-study/eram](https://community.goodays.co/en/customers/éram-relies-on-customer-feedback-to-improve-customer-experience) ## [![Case Study: Eram & Critizr](https://business.critizr.com/hubfs/CaseStudy_1200x650_Eram.jpg) Case Study Case Study: Eram Tuesday, march 26 2019](https://community.goodays.co/en/learn/business-case-eram) View more articles ## Sign up for our newsletter Hear about our upcoming events and read the latest success stories from our clients. ![logo white goodays](https://community.goodays.co/hubfs/2023-new_theme/Union.svg) ### Platform - [Developers](https://apidocs.critizr.com/docs) ### Solutions - [Banking](https://goodays.co/industries/banking) - [DIY, Home and Garden](https://goodays.co/industries/diy-home-garden) - [Electrical and Building Materials](https://goodays.co/industries/b2b) - [Fashion](https://goodays.co/industries/fashion) - [Grocery](https://goodays.co/industries/grocery) - [Automotive](https://goodays.co/industries/automotive) - [Optical](https://goodays.co/industries/optical) ### Resources - [Learn](https://community.goodays.co/en/learn) - [Discover](https://community.goodays.co/en/blog) - [Customers](https://community.goodays.co/en/customers) ### Company - [Life at Goodays](https://goodays.co/life-at-goodays) - [Join us](https://goodays.co/join-us) English - [French](https://community.goodays.co/fr/apprendre) - [Home](https://goodays.co/) - [Life at Goodays](https://goodays.co/life-at-goodays) - © 2023 Goodays