--- title: How Cameron, the Store Manager at Sporty, transformed a dissatisfied customer into a satisfied customer with help from Critizr description: Watch our video to discover how, thanks to Critizr, you can sort, rank and analyse your customers' feedback in real time. image: https://community.goodays.co/hubfs/Detourage%20Video%20Motion.png --- [![Goodays](https://community.goodays.co/hubfs/logo-goodays-black-2.svg)](https://goodays.co/en) Solutions ### Solutions Solve your most critical customer experience challenges ### By industry - [Banking](https://goodays.co/industries/banking) - [DIY, Home and Garden](https://goodays.co/industries/diy-home-garden) - [Electrical and Building Materials](https://goodays.co/industries/b2b) - [Fashion](https://goodays.co/industries/fashion) - [Grocery](https://goodays.co/industries/grocery) - [Automotive](https://goodays.co/industries/automotive) - [Optical](https://goodays.co/industries/optical) [Customers](https://community.goodays.co/en/customers) Resources ### Resources The latest news and content to guide you on your customer experience journey ### [Learn E-books, webinars, infographics and more](https://community.goodays.co/en/learn) ### [Discover Dive into our blog and get to know Goodays](https://community.goodays.co/en/blog) Company ### Company We create more human experiences and unlock better commerce for everyone ### [Life at Goodays Our story, management team, investors and culture](https://goodays.co/life-at-goodays) ### [Join us Our open roles, benefits and recruitment process](https://goodays.co/join-us) [Log in](https://app.goodays.co/pro/login/) [Book an intro](https://community.goodays.co/goodays-plan-call) [![](https://community.goodays.co/hubfs/2023-new_theme/back-arrow.svg) Back](https://community.goodays.co/en/blog) # How Cameron, the Store Manager at Sporty, transformed a dissatisfied customer into a satisfied customer with help from Critizr ![Detourage Video Motion](https://business.critizr.com/hubfs/Detourage%20Video%20Motion.png) ![Photo of Laura Spitz](https://community.goodays.co/hubfs/id_laura_spitz.png) #### Laura Spitz Marketing Manager - France David, a true collector of sneakers, follows a ritual: he always wears the newest style from his favourite brand the day it is released. Since he has little patience for sorting through the aisles, he decides to purchase his new Nikidas online and pick them up at a nearby store at the end of the day. Like **50% of internet users who visit a store within 24 hours of a local Google search** on a mobile device, David decides to visit a branch of Sporty the very next day, convinced by the excellent Google reviews. ![Sans titre-2](https://community.goodays.co/hs-fs/hubfs/Sans%20titre-2.png?width=519&name=Sans%20titre-2.png) When he arrives at the store, there are several cashiers and only one line. David is not happy: he has opted for click & collect to avoid the in-store wait, but realizes that no steps have been taken to accommodate it.Near the registers, he sees a flier inviting customers to share feedback about their experience via text message.Unfortunately for Sporty, on this particular day, David is not satisfied and immediately leaves negative feedback. ![video motion 2](https://community.goodays.co/hs-fs/hubfs/video%20motion%202.png?width=466&name=video%20motion%202.png) Cameron, the Store Manager, is instantly notified of David's negative feedback through the Critizr dashboard, and decides to give him a call. ![video motion 3](https://community.goodays.co/hs-fs/hubfs/video%20motion%203.png?width=454&name=video%20motion%203.png) This is the first time David has ever been personally contacted by a Store Manager to talk about his experience. A few months later, David returns to Sporty—this time to buy a gym bag (part of a post-vacation resolution). This time, he discovers the registers completely **reorganized:** the store has a dedicated  waiting area and a special register for picking up online purchases. Not only does he go on to **share this experience** with his friends, but he has also gives Sporty the **maximum rating in the customer satisfaction survey** he receives 24 hours after this most recent purchase. ![video motion 4](https://community.goodays.co/hs-fs/hubfs/video%20motion%204.png?width=463&name=video%20motion%204.png) He leaves with a smile on his face and his new gym bag over his shoulder, thinking to himself that he will surely return to Sporty for his next purchase. **65% of dissatisfied customers can be won back by businesses trying to resolve problems from the very first interaction.** This story is proof of that.With Critizr, you can sort, rank and analyse your customers' feedback in real time. Employees throughout your company can use this data to create action plans, all with a customer-centric approach. Talk about a boon for any marketing team that knows how to promote customer feedback.  Watch this video to discover how Cameron, the Store Manager at Sporty, transformed a dissatisfied customer into a satisfied customer with help from Critizr:  **[![vidéo motion ](https://community.goodays.co/hs-fs/hubfs/1024x512px_Twitter%20v1.png?width=512&name=1024x512px_Twitter%20v1.png)](https://www.youtube.com/watch?v=MUi1zs5s4gQ&feature=youtu.be)**   [![Book a Free Demo](https://no-cache.hubspot.com/cta/default/1754530/3c82b96e-517d-4bb1-b700-973cfa93c0a5.png)](https://cta-redirect.hubspot.com/cta/redirect/1754530/3c82b96e-517d-4bb1-b700-973cfa93c0a5) Like the article? 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