--- title: [Case Study] Unibail-Rodamco-Westfield description: URW wanted to implement a Customer Experience Management Platform that aligned with their customer-centric values, rebuild a strong and emotional bond with customers and instil a culture of customer-centricity across the entire business image: https://community.goodays.co/hubfs/Unibail-rodamaco-westfield-goodays_case_study.png --- [![Goodays](https://community.goodays.co/hubfs/logo-goodays-black-2.svg)](https://goodays.co/en) Solutions ### Solutions Solve your most critical customer experience challenges ### By industry - [Banking](https://goodays.co/industries/banking) - [DIY, Home and Garden](https://goodays.co/industries/diy-home-garden) - [Electrical and Building Materials](https://goodays.co/industries/b2b) - [Fashion](https://goodays.co/industries/fashion) - [Grocery](https://goodays.co/industries/grocery) - [Automotive](https://goodays.co/industries/automotive) - [Optical](https://goodays.co/industries/optical) [Customers](https://community.goodays.co/en/customers) Resources ### Resources The latest news and content to guide you on your customer experience journey ### [Learn E-books, webinars, infographics and more](https://community.goodays.co/en/learn) ### [Discover Dive into our blog and get to know Goodays](https://community.goodays.co/en/blog) Company ### Company We create more human experiences and unlock better commerce for everyone ### [Life at Goodays Our story, management team, investors and culture](https://goodays.co/life-at-goodays) ### [Join us Our open roles, benefits and recruitment process](https://goodays.co/join-us) [Log in](https://app.goodays.co/pro/login/) [Book an intro](https://community.goodays.co/goodays-plan-call) [![](https://community.goodays.co/hubfs/2023-new_theme/back-arrow.svg) Back](https://community.goodays.co/en/learn) # \[Case Study\] Unibail-Rodamco-Westfield ![Unibail-Rodamco-Westfield roll out global CX Strategy with Goodays](https://community.goodays.co/hubfs/Unibail-rodamaco-westfield-goodays_case_study.png) ![Photo of Laura Spitz](https://community.goodays.co/hubfs/id_laura_spitz.png) #### Laura Spitz Marketing Manager - France [URW (Owner of the Westfield brand) wanted to implement a Customer Experience Management Platform that aligned with their customer-centric values, rebuild a strong and emotional bond with customers and instil a culture of customer-centricity across the entire business. By partnering with Goodays, they were able to achieve this. Download the Case Study to learn more.](https://community.goodays.co/en/customers/urw-roll-out-global-cx-strategy-with-goodays) Like the article? 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