--- title: "France vs UK: How COVID-19 is transforming physical retail across Europe" description: From in-store tech to virtual fittings and contactless payments, Critizr’s European team has collated and rated some of the best initiatives in both markets. Here are some of the innovations that caught our eye. image: https://community.goodays.co/hubfs/AdobeStock_336624041.jpeg --- [![Goodays](https://community.goodays.co/hubfs/logo-goodays-black-2.svg)](https://goodays.co/en) Solutions ### Solutions Solve your most critical customer experience challenges ### By industry - [Banking](https://goodays.co/industries/banking) - [DIY, Home and Garden](https://goodays.co/industries/diy-home-garden) - [Electrical and Building Materials](https://goodays.co/industries/b2b) - [Fashion](https://goodays.co/industries/fashion) - [Grocery](https://goodays.co/industries/grocery) - [Automotive](https://goodays.co/industries/automotive) - [Optical](https://goodays.co/industries/optical) [Customers](https://community.goodays.co/en/customers) Resources ### Resources The latest news and content to guide you on your customer experience journey ### [Learn E-books, webinars, infographics and more](https://community.goodays.co/en/learn) ### [Discover Dive into our blog and get to know Goodays](https://community.goodays.co/en/blog) Company ### Company We create more human experiences and unlock better commerce for everyone ### [Life at Goodays Our story, management team, investors and culture](https://goodays.co/life-at-goodays) ### [Join us Our open roles, benefits and recruitment process](https://goodays.co/join-us) [Log in](https://app.goodays.co/pro/login/) [Book an intro](https://community.goodays.co/goodays-plan-call) [![](https://community.goodays.co/hubfs/2023-new_theme/back-arrow.svg) Back](https://community.goodays.co/en/blog) # France vs UK: How COVID-19 is transforming physical retail across Europe ![](https://business.critizr.com/hubfs/AdobeStock_336624041.jpeg) ![Photo of Laura Spitz](https://community.goodays.co/hubfs/id_laura_spitz.png) #### Laura Spitz Marketing Manager - France France may have been released from full lockdown earlier than the UK, but both countries are now back and battling to build a best-in-class physical retail experience for the COVID-19 era. How are they faring? Is there anything we can learn from our cross channel neighbours – and vice versa? From in-store tech to virtual fittings and contactless payments, Critizr’s European team has collated and rated some of the best initiatives in both markets. Here are some of the innovations that caught our eye. ## **Grocery: health and hygiene** UK: Asda came out top in the Grocer’s Covid [survey](https://www.thegrocer.co.uk/supermarkets/coronavirus-in-store-safety-which-supermarkets-are-doing-it-best/645177.article)  and it continues to deliver ingenious hygiene solutions for customers. Its trolley wash technology is a water-less system that coats trolleys in fine antimicrobial particles, sanitising them in seconds. Trials of ‘clean robots’ automatically drive around predetermined routes in select stores – programmed to stop if a shopper gets in the way. Quick, clean and providing absolute reassurance when it comes to in-store safety for customers. **France:** French grocer giant **Carrefour** went one step further with a whole sanitation tunnel in their Belgium stores. Customers can walk through this ‘’Safety Cube’ to enter the store if they choose. The lower parts of their bodies are disinfected, along with their shopping trolley or basket via a spray system. There’s sanitiser gel for hands, and an infra-red scanner even takes customers’ temperatures as they walk through - saving time and effort for customers entering the store. ![FR vs UK Transforming Physical Retail](https://community.goodays.co/hs-fs/hubfs/FR%20Blog%201.png?width=1936&name=FR%20Blog%201.png)*Left: Asda, Right: Carrefour* ## **High Street Fashion: contactless shopping** **France:** French fashion brand **Kiabi** offers a friendly ‘drive through’ service for customers who don’t feel comfortable with the in-store experience. Shoppers simply buy their items online and collect them outside the store, where teams equipped with masks and gloves will put them in the car boot. A fast, fuss-free experience (if the traffic is good).  **UK: Marks and Spencer** has partnered with global fulfilment and returns tech company Doddle to trial a similar ‘dress drive-thru’ service to avoid unnecessary contact and queues. Customers simply book a time slot, arrive at the store and press a link on their phone to have parcels delivered to the car door. Convenient, seamless, and helping M&S customers shop with more certainty. ## **Department stores: virtual styling** **France:** **Galeries Lafayette** has partnered with the ‘intelligent personal assistant’ technology of French start-up Veertus. Customers enter around ten different details relating to their size and shape, then when they want to ‘try on’ clothes in the store, they use their smartphone to scan the garment label to see what they’d look like wearing it. A visual comes alongside recommendations on fit, sizing and style – just like having friendly personal shopper in your pocket. **UK: John Lewis** launched a whole programme of virtual services over lockdown, including a new personal styling service. Free one-to-one video appointments with stylists from the John Lewis Style Studios can be booked to help customers find outfits, booked via the stylist’s own Instagram account. Stylists also host style Q&As and share inspirational content, bringing a new layer of customer service excellence for shoppers – which also extends to home and nursery appointments with the brand. ![FR vs UK Transforming Physical Retail](https://community.goodays.co/hs-fs/hubfs/FR%20Blog%202.png?width=1664&name=FR%20Blog%202.png) *Left: Galeries Lafayette, Right: John Lewis* ## **Fitness industry: queue management** **France:** Fitness brand **Les Cercles de la Forme** has devised two innovative tools to help customers find available slots and keep numbers at safe levels at their gyms. The IMF - Maximum Instantaneous Attendance - indicates in real time on the website and mobile app how many places are available on the bodybuilding-cardio platform of each club. The FMI comparator, also allows clients to choose between several clubs according to the number of available places indicated. **UK: The Gym Group**, which has 175 sites around the UK, is trialling a system that runs data from a portal entry system into a ‘busyness tracker’ on its app, allowing members to see if there’s enough space before they visit. They’ve also integrated the home / gym workout experience by giving members access to the start-up fitness app ‘Fiit’, meaning people can connect their phones to a video screen in a ‘fit pod’ at the gym, so they can do the same workout they would do at home, but with the use of equipment available in the gym. ## **Beauty: tech enhanced shopping experiences** **UK:** High street beauty favourite **Lush** uses its ‘Lush Lens’ app to enable customers to scan unpackaged products for ingredient information, pricing and ‘how to’ demonstrations in-store, providing an entertaining and personal experience for shoppers. Pre-filled sample pots packaged with tamper proof seals also reassure customers around health and safety. **France**:  French beauty giant **Sephora** have had to make big changes to their in-store experience as understandably customers can no longer test make-up before purchasing. Testers are now for display only and Sephora have added plastic coverings to display units to ensure products aren’t contaminated by staff or shoppers. ![FR vs UK Transforming Physical Retail](https://community.goodays.co/hs-fs/hubfs/Screenshot%202020-10-05%20at%2012.11.23.png?width=607&name=Screenshot%202020-10-05%20at%2012.11.23.png) *Left: Lush, Right: Sephora* ## **Home improvement: virtual design service** **UK: Wickes** has launched a new virtual design service, meaning customers can design their dream space and have it delivered and installed without visiting the store in person. After submitting a basic room measurement, a Wickes design consultant will set up a video consultation to tour the showroom and take a look at the customers’ space. A customised 3D design, quote and payment plan will then be created, before Wickes approved installers are booked to complete the job.  **France**: As well as providing virtual support to customers, French DIY brand **Leroy Merlin** wanted to make sure customers received extra support and a personal service in store. To do that, they posted a phone number in store aisles for customers to call if they want a face to face consultation with a sales advisor. ![FR vs UK Transforming Physical Retail](https://community.goodays.co/hs-fs/hubfs/FR%20Blog%204.png?width=2088&name=FR%20Blog%204.png) *Left: Wickes, Right: Leroy Merlin* ## **Luxury: enticing store events** **UK:** For customers who are still unsure about indoor shopping, **Selfridges** London took a creative approach by launching its own outdoor market in London every weekend. ‘Market on the Mews’ sits behind the brand’s iconic Oxford Street store, selling coffee, ice-cream flowers and plants, a curated selection of homeware items from The Conran Shop – alongside live entertainment, music and family activities.  **France**: **Bon Marche Rive Gauche** in Paris is celebrating the start of the school year with an extravaganza to entice shoppers back to their luxury store. ‘Once Upon a Time in Belgium’ will feature décor inspired by Belgian comic book heroes, high end fashion collaborations, exclusive products, speciality food, workshops, music and in-store fun and games for all the family. All the makings of an unforgettable shopping experience. ![FR vs UK Transforming Physical Retail](https://community.goodays.co/hs-fs/hubfs/FR%20Blog%205.png?width=1784&name=FR%20Blog%205.png) *Left: Selfridges, Right:Bon Marche Rive Gauche* ## **Optical: personalised fittings** **France:** Optical brand **Alain Afflelou** has introduced a ‘Scan Mirror’ tool, which creates a video of a client’s face from all angles to allow them to virtually try on as many makes and models of glasses as they wish – at home or in the store. Options can also be shared with others to get a second opinion.  **UK:** London based spectacles retailer **Cubitts** already offered ‘The Speculator’ virtual try on service. During lockdown it trialled a new app to more accurately match people with their perfect glasses – using first to market face, nose and ear scanning to plot the position and dimensions of the full head - before finding the most suitable options from Cubitts’ core selection of frames. Fast, fun and guaranteed to find the perfect fit. Discover more about transforming the retail experience and becoming customer obsessed in our latest e-book, ‘Human Conversations Drive Loyalty’.  [![New call-to-action](https://no-cache.hubspot.com/cta/default/1754530/a1d3185c-7071-4d23-8da3-d0b88da0256b.png)](https://cta-redirect.hubspot.com/cta/redirect/1754530/a1d3185c-7071-4d23-8da3-d0b88da0256b)   Like the article? Spread the word [![Share on Facebook](https://community.goodays.co/hubfs/2023-new_theme/facebook.svg)](http://www.facebook.com/share.php?u=https%3A%2F%2Fcommunity.goodays.co%2Fen%2Fblog%2Ffrance-vs-uk-how-covid-19-is-transforming-physical-retail-across-europe%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://community.goodays.co/hubfs/2023-new_theme/linkedin.svg)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fcommunity.goodays.co%2Fen%2Fblog%2Ffrance-vs-uk-how-covid-19-is-transforming-physical-retail-across-europe%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://community.goodays.co/hubfs/2023-new_theme/twitter.svg)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fcommunity.goodays.co%2Fen%2Fblog%2Ffrance-vs-uk-how-covid-19-is-transforming-physical-retail-across-europe%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fcommunity.goodays.co%2Fen%2Fblog%2Ffrance-vs-uk-how-covid-19-is-transforming-physical-retail-across-europe%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=France%20vs%20UK%3A%20How%20COVID-19%20is%20transforming%20physical%20retail%20across%20Europe) ## Get started with Goodays Let's make all of your days, Goodays. [Book an intro](https://community.goodays.co/goodays-plan-call) [Talk to sales](https://community.goodays.co/goodays-plan-call) ## Previously on this subject [![](https://business.critizr.com/hubfs/jwblkwhite.png)](https://community.goodays.co/en/blog/qa-in-conversation-with-critizrs-new-brand-director-james-wall) ### [Q&A: In conversation with Goodays Brand Director, James Wall](https://community.goodays.co/en/blog/qa-in-conversation-with-critizrs-new-brand-director-james-wall) [Read client story ![](https://community.goodays.co/hubfs/2023-new_theme/back-arrow.svg)](https://community.goodays.co/en/blog/qa-in-conversation-with-critizrs-new-brand-director-james-wall) [![Critizr to change name](https://business.critizr.com/hubfs/Critizr_portraits_corpo-16%20%281%29.jpg)](https://community.goodays.co/en/blog/its-time-for-change-a-letter-from-our-founders) ### ["It’s time for change"  -  A letter from our Founders](https://community.goodays.co/en/blog/its-time-for-change-a-letter-from-our-founders) [Read client story ![](https://community.goodays.co/hubfs/2023-new_theme/back-arrow.svg)](https://community.goodays.co/en/blog/its-time-for-change-a-letter-from-our-founders) [![Douglas CNBC interview-2](https://business.critizr.com/hubfs/Douglas%20CNBC%20interview-2.png)](https://community.goodays.co/en/blog/positive-customer-experience-depends-on-how-you-respond-to-feedback-cnbc-interview) ### [Positive Customer Experience Depends on How You Respond to Feedback - CNBC interview](https://community.goodays.co/en/blog/positive-customer-experience-depends-on-how-you-respond-to-feedback-cnbc-interview) [Read client story ![](https://community.goodays.co/hubfs/2023-new_theme/back-arrow.svg)](https://community.goodays.co/en/blog/positive-customer-experience-depends-on-how-you-respond-to-feedback-cnbc-interview) ## Sign up for our newsletter Hear about our upcoming events and read the latest success stories from our clients. ![logo white goodays](https://community.goodays.co/hubfs/2023-new_theme/Union.svg) ### Platform - [Developers](https://apidocs.critizr.com/docs) ### Solutions - [Banking](https://goodays.co/industries/banking) - [DIY, Home and Garden](https://goodays.co/industries/diy-home-garden) - [Electrical and Building Materials](https://goodays.co/industries/b2b) - [Fashion](https://goodays.co/industries/fashion) - [Grocery](https://goodays.co/industries/grocery) - [Automotive](https://goodays.co/industries/automotive) - [Optical](https://goodays.co/industries/optical) ### Resources - [Learn](https://community.goodays.co/en/learn) - [Discover](https://community.goodays.co/en/blog) - [Customers](https://community.goodays.co/en/customers) ### Company - [Life at Goodays](https://goodays.co/life-at-goodays) - [Join us](https://goodays.co/join-us) English - [French](https://community.goodays.co/fr/apprendre) - [Home](https://goodays.co/) - [Life at Goodays](https://goodays.co/life-at-goodays) - © 2023 Goodays