--- title: Positive Customer Experience Depends on How You Respond to Feedback - CNBC interview description: Critizr's Mancini explains why simply having technology to manage customer feedback isn't enough. Speedy response and visible action at a local level can transform customer experience. image: https://community.goodays.co/hubfs/Douglas%20CNBC%20interview-2.png --- [![Goodays](https://community.goodays.co/hubfs/logo-goodays-black-2.svg)](https://goodays.co/en) Solutions ### Solutions Solve your most critical customer experience challenges ### By industry - [Banking](https://goodays.co/industries/banking) - [DIY, Home and Garden](https://goodays.co/industries/diy-home-garden) - [Electrical and Building Materials](https://goodays.co/industries/b2b) - [Fashion](https://goodays.co/industries/fashion) - [Grocery](https://goodays.co/industries/grocery) - [Automotive](https://goodays.co/industries/automotive) - [Optical](https://goodays.co/industries/optical) [Customers](https://community.goodays.co/en/customers) Resources ### Resources The latest news and content to guide you on your customer experience journey ### [Learn E-books, webinars, infographics and more](https://community.goodays.co/en/learn) ### [Discover Dive into our blog and get to know Goodays](https://community.goodays.co/en/blog) Company ### Company We create more human experiences and unlock better commerce for everyone ### [Life at Goodays Our story, management team, investors and culture](https://goodays.co/life-at-goodays) ### [Join us Our open roles, benefits and recruitment process](https://goodays.co/join-us) [Log in](https://app.goodays.co/pro/login/) [Book an intro](https://community.goodays.co/goodays-plan-call) [![](https://community.goodays.co/hubfs/2023-new_theme/back-arrow.svg) Back](https://community.goodays.co/en/blog) # Positive Customer Experience Depends on How You Respond to Feedback - CNBC interview ![Douglas CNBC interview-2](https://business.critizr.com/hubfs/Douglas%20CNBC%20interview-2.png) ![Photo of Hazel Morton](https://community.goodays.co/hubfs/Hazel.png) #### Hazel Morton Head of Growth Marketing Our very own Douglas Mancini was interviewed by CNBC at our recent appearance at [FUTR](http://www.futr.today/london2019/).  He explains why simply having technology to manage Customer Feedback isn't enough. Speedy response and visible action at a local level can transform Customer Experience. Watch the full interview: [![Douglas CNBC interview](https://community.goodays.co/hs-fs/hubfs/Douglas%20CNBC%20interview.png?width=566&name=Douglas%20CNBC%20interview.png)](https://www.cnbc.com/video/2019/04/26/local-action-key-to-positive-customer-experience.html)   --- [![ebook NPS expert](https://no-cache.hubspot.com/cta/default/1754530/b709369b-25e5-445a-9ded-2283481eb489.png)](https://cta-redirect.hubspot.com/cta/redirect/1754530/b709369b-25e5-445a-9ded-2283481eb489) Like the article? 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