The most shocking stats we heard at Retail Week Live 2021

retail week live 2021

Last week the Critizr UK team attended Retail Week Live. Not only did we have our #CritiTree where attendees could give praise to retailers, but we also hosted a Panel session with the winners from our Proud of My Store competition.

We also heard some interesting insights and statistics during the 2-day event, so we thought we’d give you a round-up of the best and most shocking statistics we heard. 

Retail Week Live 2021The #CritiTree and our Panel Line up at Retail Week Live 2021


Statistics on sustainability and Societal Issues: 


  • 86% of people expect CEO’s to speak out on societal issues (1)
  • There’s been a 71% rise in sustainability searches in products from consumers (2)

  • A shocking 41% of companies claiming sustainability practices, were exaggerated, false or deceptive

-(1) Wind down with CEO’s - Linkedin 

- (2) Bundl’s session on circular business models of the future


Statistics on delivery: 

  • 55% of consumers won’t purchase if delivery time isn’t indicated 
  • 76% expect transparent delivery costs
  • 19% fear a product simply won’t turn up 
  • 73% want a predictable customer service response time

- ESW on the future of cross-border eCommerce


Statistics on the in-store experience:

  • 56% think staff advice is the best thing about shopping in-store
  • 28% think the look and touch is the best thing about shopping in-store
  • 16% think the best thing about shopping in-store is avoiding the wait times for delivery
  • 60% of customers feel an emotional connection to their favourite brands when shopping in-store… Compared to 38% who shop online. 

- Trurating’s session on what consumers actually want when it comes to the in-store shopping experience)


And lastly… 

Did you know,  when store staff smile at customers, they spend 20% more?


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